Refund Policy

Receiptor AI Refund Policy

This refund policy outlines the terms and conditions under which Receiptor AI provides refunds for its services.

Our straightforward policy reflects our confidence in our AI-powered solution, while maintaining our commitment to customer satisfaction through dedicated support.

We believe in building trust through transparency and exceptional service.

This Refund Policy forms part of our Terms and Conditions. For information about how we handle your payment data, please see our Privacy Policy.

Products and Refund Eligibility

Retroactive Extraction (One-Time Service)

  • Retroactive extraction purchases are non-refundable due to the immediate processing nature of this service.
  • Refunds may be considered in exceptional circumstances:
    • Complete system failure to process any documents;
    • Other exceptional circumstances evaluated on a case-by-case basis.
  • We are committed to providing support and reprocessing of extractions if issues arise.

Real-Time Monitoring (Subscription Service)

  • Eligible for refund within 1 day after the trial period ends;
  • Trial period length varies by subscription plan;
  • Refund requests must be submitted within this 1-day window to be considered.

Service Quality and Support

While our AI technology is highly accurate, there is a minimal chance of processing inaccuracies.

We do not provide refunds for occasional AI inaccuracies.

Instead, we offer:

  • Reprocessing of extractions when needed;
  • Technical support to resolve any issues;
  • No limit on reasonable support requests;
  • Issues must be reported within 1 week of the extraction.

How to Request a Refund

Contact our support team at .

Include in your request:

  • Reason for the refund request;
  • Order details;
  • Any relevant information to support your request;
  • Description of any issues encountered.

All refund requests will be processed in accordance with our Terms and Conditions.

Policy Updates

Receiptor AI reserves the right to modify this refund policy at any time. Any changes will be communicated to active customers and posted on our website.