AliExpress's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is AliExpress’s return policy?

Confused over how to start the return process for AliExpress?

For AliExpress, their official return policy states that:

With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free. If the seller offers Free Return, it will be clearly marked on the item details page as follows: 2.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with AliExpress.

With a dispute,

Step 1: Please pack the goods with original package to make sure that it won’t be damaged in transit;

Step 2: Check the return address on Dispute Detail page;

Step 3: Mail the goods with a traceable logistics;

Step 4: Submit tracking number and logistics information in the system.

Without a dispute,

If you cannot open dispute and would like to return goods back for refund/resend/repair (opening dispute is recommended):

Step 1: Please contact seller to reach an agreement, and get the return address from seller;

Step 2: pack the goods with original package to make sure that it won’t be damaged in transit;

Step 3: Mail the goods with a traceable logistics;

Step 4: Send tracking number and logistics information to seller for tracking. Back to category

What is the AliExpress’s return time period?

AliExpress's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at AliExpress?

Items that are not in perfect condition and in its original packaging, which mean not affect the secondary sales of the product.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to AliExpress’s helpline:

For additional help, please click “Contact” button on any page to start conversation with seller:

How do I do returns for AliExpress without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your AliExpress account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with AliExpress associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your AliExpress receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make AliExpress’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at AliExpress.

1. What is the deadline to apply for a return?

• You must apply within 15 days of receiving the item(s). To return items, you must keep them in perfect condition, without using or removing the labels and the original packaging.

2. Who pays for the shipping costs when making the return?

• If you are returning multiple items from the same seller, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.

3. How long does it take to be refunded in full?

• A full refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!

4. How do you deliver/deposit the refund?

• Your refund will be returned using the same method used for the original payment of the purchase.

5. How can I make an exchange instead of a return? We're sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.

Have any further questions? You can check out AliExpress’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping