AliExpress's Return Policy: Complete Guide

What is AliExpress’s return policy?

Confused over how to start the return process for AliExpress?

For AliExpress, their official return policy states that:

With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free. If the seller offers Free Return, it will be clearly marked on the item details page as follows: 2.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with AliExpress.

With a dispute,

Step 1: Please pack the goods with original package to make sure that it won’t be damaged in transit;

Step 2: Check the return address on Dispute Detail page;

Step 3: Mail the goods with a traceable logistics;

Step 4: Submit tracking number and logistics information in the system.

Without a dispute,

If you cannot open dispute and would like to return goods back for refund/resend/repair (opening dispute is recommended):

Step 1: Please contact seller to reach an agreement, and get the return address from seller;

Step 2: pack the goods with original package to make sure that it won’t be damaged in transit;

Step 3: Mail the goods with a traceable logistics;

Step 4: Send tracking number and logistics information to seller for tracking. Back to category

What is the AliExpress’s return time period?

AliExpress's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at AliExpress?

Items that are not in perfect condition and in its original packaging, which mean not affect the secondary sales of the product.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to AliExpress’s helpline:

For additional help, please click “Contact” button on any page to start conversation with seller:

How do I do returns for AliExpress without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your AliExpress account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with AliExpress associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your AliExpress receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

Keep your purchase documents organized

A stored receipt can help you find the purchase details when preparing a return. It does not change AliExpress's policy or guarantee that a return will be accepted.

Collect email receipts

Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.

Save paper receipts too

Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.

Check the return deadline with AliExpress

Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.

FAQs

Beyond what we have covered, here are some common questions relating to processing returns at AliExpress.

1. What is the deadline to apply for a return?

• You must apply within 15 days of receiving the item(s). To return items, you must keep them in perfect condition, without using or removing the labels and the original packaging.

2. Who pays for the shipping costs when making the return?

• If you are returning multiple items from the same seller, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.

3. How long does it take to be refunded in full?

• A full refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!

4. How do you deliver/deposit the refund?

• Your refund will be returned using the same method used for the original payment of the purchase.

5. How can I make an exchange instead of a return? We're sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.

Have any further questions? You can check out AliExpress’s FAQ page for other common enquiries at this link.

Found this article helpful?

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