What is AO’s return policy?

Confused over how to start the return process for AO?

For AO, their official return policy states that:

If you’ve changed your mind about an unused product, you can return it within 30 days. Just call us on 0161 470 1200 to arrange a collection or head to My Account. A collection charge will apply. Want an extended returns period? AO Five Star members get more time to decide with up to 100 days to return any product.

Here is a summary table:

Aspect	Details
Return Policy	AO offers a 30-day return window, with free drop-offs at local shops for small items (under 25kg) or collection service (£24.99 for small items, £49.99 for large items). Unused items in original packaging receive full refunds, while used/installed items may get partial refunds.
Return Time Period	30 days
Non Returnables	AO's return policy allows most items to be returned within 30 days, with collection charges of £49.99 for large items and £24.99 for small items. Personal care and gardening products have specific return conditions, and used items can only be returned if faulty.
Contact Details	0161 470 1200.

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with AO.

To return items to AO:

Start Return: -Call 0161 470 1200 or -Go to My Account > Return Order

2.Choose Method:

Drop at Shop (small items): Free at Asda/Yodel locations
Home Collection: £24.99 small items, £49.99 large items

Pack Items:

Include original packaging
Attach provided label/QR code for shop returns

4.Complete Return:

Drop off at chosen location or
Wait for collection at scheduled time

Refund processes within 14 days after return receipt. Items must be returned within 30 days of delivery.

What is the AO’s return time period?

AO's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at AO?

Personal care products must be returned unused with intact seals, and gardening tools require specific return preparation. Collection charges apply for returns (£49.99 for large items, £24.99 for small items), and fully used products can typically only be returned if they are faulty

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to AO’s helpline:

For additional help, call 0161 470 1200. The AO service team is available between 8am-7pm Monday-Friday (Sales open at 8.30am) and 8am-5pm at Weekends.

How do I do returns for AO without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your AO account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with AO associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your AO receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make AO’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at AO.

Will I get a full refund?

If your item is unused, you’ll get a full refund of the price of the product, but AO will deduct any collection charge which applies from this. If your product has been used or installed, you could get a partial refund of up to 50% of the item’s cost. Don’t forget to include everything in your return, including any wires, etc.

How do I pay the collection charge?

Where a charge applies for collecting your returned item, AO will deduct this from your refund and send you the balance – so there’s no extra collection charge to pay upfront.

I’m having a product collected – will I get a timeslot?

Yes. You’ll get a 4-hour timeslot on the morning of your collection. You’ll also be able to track your collection using AO's Track Your Order service.

Have any further questions? You can check out AO’s FAQ page for other common enquiries at this link.

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