What is AO’s return policy?
Confused over how to start the return process for AO?
For AO, their official return policy states that:
If you’ve changed your mind about an unused product, you can return it within 30 days. Just call us on 0161 470 1200 to arrange a collection or head to My Account. A collection charge will apply. Want an extended returns period? AO Five Star members get more time to decide with up to 100 days to return any product.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | AO offers a 30-day return window, with free drop-offs at local shops for small items (under 25kg) or collection service (£24.99 for small items, £49.99 for large items). Unused items in original packaging receive full refunds, while used/installed items may get partial refunds. |
Return Time Period | 30 days |
Non Returnables | AO's return policy allows most items to be returned within 30 days, with collection charges of £49.99 for large items and £24.99 for small items. Personal care and gardening products have specific return conditions, and used items can only be returned if faulty. |
Contact Details | 0161 470 1200. |
Upload your AO receipt
Upload your AO receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with AO.
To return items to AO:
- Start Return: -Call 0161 470 1200 or -Go to My Account > Return Order
2.Choose Method:
- Drop at Shop (small items): Free at Asda/Yodel locations
- Home Collection: £24.99 small items, £49.99 large items
- Pack Items:
- Include original packaging
- Attach provided label/QR code for shop returns
4.Complete Return:
- Drop off at chosen location or
- Wait for collection at scheduled time
Refund processes within 14 days after return receipt. Items must be returned within 30 days of delivery.
What is the AO’s return time period?
AO's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at AO?
Personal care products must be returned unused with intact seals, and gardening tools require specific return preparation. Collection charges apply for returns (£49.99 for large items, £24.99 for small items), and fully used products can typically only be returned if they are faulty
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to AO’s helpline:
For additional help, call 0161 470 1200. The AO service team is available between 8am-7pm Monday-Friday (Sales open at 8.30am) and 8am-5pm at Weekends.
How do I do returns for AO without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your AO account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with AO associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your AO receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change AO's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with AO
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at AO.
Will I get a full refund?
- If your item is unused, you’ll get a full refund of the price of the product, but AO will deduct any collection charge which applies from this. If your product has been used or installed, you could get a partial refund of up to 50% of the item’s cost. Don’t forget to include everything in your return, including any wires, etc.
How do I pay the collection charge?
- Where a charge applies for collecting your returned item, AO will deduct this from your refund and send you the balance – so there’s no extra collection charge to pay upfront.
I’m having a product collected – will I get a timeslot?
- Yes. You’ll get a 4-hour timeslot on the morning of your collection. You’ll also be able to track your collection using AO's Track Your Order service.
Have any further questions? You can check out AO’s FAQ page for other common enquiries at this link.
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