ASOS's Return Policy: Complete Guide

What is ASOS’s return policy?

Confused over how to start the return process for ASOS?

For ASOS, their official return policy states that:

All items must be returned in original condition with tags attached. Certain items like opened beauty products, underwear with broken hygiene seals, and pierced jewelry cannot be returned. ASOS processes refunds within 14 days of receiving returns. Regional policies vary slightly. Hong Kong and Singapore customers pay a returns charge deducted from refunds. For sale items in Hong Kong, New Zealand, and Switzerland, customers have 14 days to initiate returns and another 14 days to send items back.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with ASOS.

Log in to your ASOS account and create a return Print return label/QR code Pack items with return note Drop off or arrange collection

What is the ASOS’s return time period?

ASOS's return policy allows customers to return most items within 28 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at ASOS?

Certain items like opened beauty products, underwear with broken hygiene seals, and pierced jewelry cannot be returned.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to ASOS’s helpline:

To contact ASOS Customer Care, you have several options: My Account: Log in to your ASOS account to check orders, track deliveries, and manage returns. Help Pages: Access 24/7 assistance with answers to common questions on ASOS's Help Pages. Live Chat: Available daily from 07:00 to 23:59. You'll see the chat button on the Help Pages when a representative is available.

How do I do returns for ASOS without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your ASOS account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with ASOS associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your ASOS receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

Keep your purchase documents organized

A stored receipt can help you find the purchase details when preparing a return. It does not change ASOS's policy or guarantee that a return will be accepted.

Collect email receipts

Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.

Save paper receipts too

Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.

Check the return deadline with ASOS

Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.

FAQs

Beyond what we have covered, here are some common questions relating to processing returns at ASOS.

What is the Christmas return policy?

• Asos has extended their returns policy for Christmas 2024. Orders placed between 18 November 2024 and 16 December 2024 can be returned up until 13 January 2025. Orders placed after 16 December 2024 are subject to our regular returns timeframes outlined below. For orders sold by an ASOS Brand Partner, the returns timeframe is at the discretion of the Brand Partner.

How long will my return take to be processed?

• It can take up to 21 working days* from the day after you dropped off your return for it to reach our warehouse and be processed (this depends on your carrier and the country you’re returning from). We’ll let you know once that’s done – you’ll receive an email with all the details about your refund. You can also set up push notifications in the ASOS App to keep an eye on updates about your refunds

Have any further questions? You can check out ASOS’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping