What is Auto trader ’s return policy?
Confused over how to start the return process for Auto trader ?
For Auto trader , their official return policy states that:
When buying a car in the UK, your return rights are protected under the Consumer Rights Act (2015), which allows you to reject a faulty car and request a full refund within the first 30 days of purchase. If issues arise between 30 days and six months, the dealer must first attempt a repair or replacement before considering a refund, though they may deduct for usage. For online purchases, you get a 14-day cooling-off period under the Consumer Contracts Regulations, but this only applies if the entire buying process was completed online without any in-person interaction. To qualify for a return, you must prove the car doesn't match its description, isn't fit for purpose, or isn't of satisfactory quality, and crucially, that these issues existed before purchase. Keep in mind that returns typically require the car to be without additional damage, within agreed mileage limits, and returned according to the dealer's specific policy. It's essential to maintain detailed records of any faults and all communications with the dealership.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | For Auto Trader purchases, you have 30 days to reject a faulty car for a full refund, or up to 6 months for repairs first. Online-only purchases get a 14-day cooling-off period. Cars must match their description and any faults must be proven to exist before purchase. Credit card purchases get additional protection, and specific rights apply for finance purchases. CopyRetryClaude can make mistakes. Please double-check responses. |
| Return Time Period | 30 days |
| Non Returnables | private sales car, modified cars, auction bought cars |
| Contact Details | 0345 111 0003 |
Upload your Auto trader receipt
Upload your Auto trader receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Auto trader .
To return a car: First, document all faults and issues with photos/videos and written records. Next, verify your return timeframe (30 days for full refund, 30 days to 6 months for repair attempts first). Contact the dealer in writing about the issues and your desired resolution. If bought with a credit card or on finance, contact those companies if the dealer is unresponsive. Keep all communications and follow the dealer's specific return procedure. Consider escalating to the Motor Ombudsman or Trading Standards if needed.
What is the Auto trader ’s return time period?
Auto trader 's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Auto trader ?
Cars typically can't be returned in several key situations: private sales (unless misrepresented), when the vehicle has been significantly modified or damaged in your possession, or if driven beyond a reasonable mileage limit. Returns are also generally not accepted after 30 days without fault or after 6 months without proving a pre-existing issue. Cars bought at auction, marked as "trade sales," or purchased without proper documentation are usually non-returnable. Additionally, vehicles with clearly disclosed faults before sale, those bought from private sellers on an "as-seen" basis, or cars purchased for business use typically can't be returned.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Auto trader ’s helpline:
You may call Auto Traders for additional assistance at 0345 111 0003 If you are calling about a specific advert, please have your Advert ID and Registration Number available. Additionally, if your advert is live, and you have an Order Code, please have that handy too.
How do I do returns for Auto trader without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Auto trader account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Auto trader associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Auto trader receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Auto trader ’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQ Section
Beyond what we have covered, here are some common questions relating to processing returns at Auto trader .
What are my rights within the first 30 days?
- You can reject a faulty car and request a full refund if you can prove the fault existed at purchase.
What happens after 30 days but within 6 months?
- The dealer must first attempt a repair or replacement before considering a refund. They may deduct for usage.
What if I bought the car online?
- You get a 14-day cooling-off period if the entire purchase was completed online without viewing the car in person.
Can I get my deposit back?
- Generally no, as it's a legally binding contract. Exceptions include if the car becomes unavailable or finance is rejected.
Have any further questions? You can check out Auto trader ’s FAQ page for other common enquiries at this link.
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