AutoZone's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is AutoZone’s return policy?

Confused over how to start the return process for AutoZone?

For AutoZone, their official return policy states that:

To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed. AutoZone reserves the right to require a valid government-issued photo ID for all returns that will be recorded at the time of the return. Information from you ID will be retained in a company-wide database of customer return activity that AutoZone accepts the following IDs for returns: U.S. or Canadian Driver's License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, Passport, U.S. Laser Visa.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with AutoZone.

To return a product to an AutoZone store, simply take the product, in its original packaging and/or box, and your receipt to the store of your choice. You must drain all fluids, if any, from the product before returning it.* Also, if possible, take the credit card used to purchase the part and the store will immediately credit it for the price of the part. All returns to an AutoZone store are subject to the in-store return policy.

What is the AutoZone’s return time period?

AutoZone's return policy allows customers to return most items within 90 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at AutoZone?

AutoZone Pro won't accept returns on: used/installed parts, opened electrical components, fluids/chemicals, modified items, used tools/equipment, safety gear, or items without proof of purchase. Special orders and "Final Sale" items non-returnable.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to AutoZone’s helpline:

If you are returning an item(s) and you no longer have the receipt(s), contact AutoZone Customer Support at 800.288.6966 to request the transaction information for your order. The customer service representative will also explain the process for returning your item(s) to the nearest AutoZone store.

How do I do returns for AutoZone without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your AutoZone account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with AutoZone associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your AutoZone receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make AutoZone’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at AutoZone.

What is the AutoZone Rewards program?

• AutoZone Rewards is a free program that helps you get more for buying what you need. You’ll earn a $20 Reward after every 5 purchases of $20 or more and receive access to exclusive offers just for you. If you need help keeping track of your purchases and service history, our program helps you do that. These are just a few benefits of joining. For a full list, visit AutoZone.com/Rewards.

How do I return a product I bought online?

• Returns are easy! You can return purchases from AutoZone.com to any AutoZone store. Click here to find a store near you. If you'd like to return an online purchase by mail, please securely pack your items and send them back with the Return Form included in your shipping invoice. Visit our Terms and Conditions page for the complete AutoZone Return Policy.

Have any further questions? You can check out AutoZone’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping