Best Buy's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Best Buy’s return policy?

Confused over how to start the return process for Best Buy?

For Best Buy, their official return policy states that:

Standard buyers have 15 days to perform a return while My Best Buy Plus™ and My Best Buy Total™ members have 60 days for their return window. If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Best Buy, Best Buy Outlet, Pacific Sales, Pacific Sales® Outlet, Magnolia® Design Center, Best Buy Education and Best Buy Business. If your purchase at a store is directly with a vendor, then the vendor's return policy applies.You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID. Else, you coud use our prepaid return label

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Best Buy.

To Return at a store:

• You may return any item purchased on BestBuy.com at any Best Buy store.
• For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.

Using a prepaid return label:

• You will get free shipping on your return by using a prepaid label.
• Log in to your Best Buy account to locate your order.
• Print a prepaid shipping label.
• Put the return label on the package and take it to an authorized UPS drop-off location and ship it to BestBuy during your return period.

What is the Best Buy’s return time period?

Best Buy's return policy allows customers to return most items within 15 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Best Buy?

The following items are non-returnable once purchased: Custom orders, personalized orders, Items marked as Final Sale; non-subscription digital content (including digital gaming but excluding Microsoft Office), codes or prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, memberships, trading cards (including Pokémon cards), products with 300 or greater watt hour capacity, and plumbing items.

The following items are nonreturnable once opened: Products that interact with bodily fluids, SIM kits, LEGO products, completed services, delivered home standby generators, delivered whole home backup, and consumable items (including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament).

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Best Buy’s helpline:

BestBuy Agents are available 24 hours a day, 7 days a week. Give them a call toll-free at 1-866-501-9356. If you have questions or need help, call them for expert assistance. This service is available for 2 weeks after your purchase date.

How do I do returns for Best Buy without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Best Buy account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Best Buy associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Best Buy receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Best Buy’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Best Buy.

Will I be charged restocking fees?

• Yes, 15% of the item purchase price will be charged as restocking fee.
• This is applicable for Drones, digital cameras, camera lenses, camcorders (including action cameras), electric bikes, electric mopeds, golf launch monitors, premium scooters, super scooters, mobility scooters, electric wheelchairs, leg and body recovery systems, projectors, projector screens, premium cold tubs, premium saunas, and special-order products
• However, there is no restocking fee if the product is unopened, or if the purchase occurs in: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.

Can I do an online return?

• Yes, you may use BestBuy's prepaid return label.
• You will get free shipping on your return by using their prepaid label.
• Log in to your Best Buy account to locate your order. Print a prepaid shipping label.
• Put the return label on the package and take it to an authorized UPS drop-off location and ship it to them during your return period.
• Some exclusions apply: Major Appliances; TVs over 50 inches; Kegerators; and Soda Stream makers cannot be returned via shipping.
• Limitations also apply on shipping back lithium and specialty batteries and products containing these batteries.
• Limitations may also apply on shipping back Best Buy for Business orders.
• Best Buy does not accept returns that are shipped to them from outside the country.

How do I return a large item?

• BestBuy wants you to be satisfied with your purchase from them. Before you accept delivery of your major appliance, please inspect it.
• If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), please contact them immediately regarding defects, damage or other issues.
• Please do not contact the store. Please call BestBuy customer help at 1-888-BEST BUY (1-888-237-8289).

Have any further questions? You can check out Best Buy’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping