What is B&H Photo Video’s return policy?
Confused over how to start the return process for B&H Photo Video?
For B&H Photo Video, their official return policy states that:
B&H Photo offers a very customer-friendly return policy known as Easy 30-Day Returns." If for any reason you are not satisfied with a product, you may return it to B&H within 30 days of purchase (or delivery) for a refund or exchange. To receive a full refund, items must be returned in brand new condition, with all original packaging, materials, and accessories. B&H does have some notable exclusions: Special order items (anything indicated as special order or non-stock when you bought it) are non-returnable. Additionally, there are categories considered Final Sale if opened: for example, opened TVs, monitors, or displays 37 inches and larger cannot be returned (unless defective). Opened software, computer games, and DVDs/CDs are also final sale (unless exchanging for identical item due to defect). Film, memory cards, and batteries cannot be returned once opened. Some professional equipment may have shorter return windows or special conditions. B&H generally does not charge restocking fees. If you receive a defective or damaged item, B&H will cover return shipping and provide full refund or replacement."
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | B&H offers easy 30-day returns on most items in brand new condition with original packaging. Special order items and opened large displays/software are non-returnable. Generally no restocking fees. |
Return Time Period | 30 days |
Non Returnables | Special orders, opened large displays, opened software/media, and opened consumables like film/batteries are non-returnable. Items must be in brand new condition with complete packaging. |
Contact Details | Call B&H or use their online return system within 30 days. They provide prepaid return labels and may arrange pickup for large items. |
Upload your B&H Photo Video receipt
Upload your B&H Photo Video receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with B&H Photo Video.
To return items to B&H, contact their customer service within 30 days or use their online return system. B&H will provide return authorization and prepaid shipping labels for most returns. Pack items carefully in original packaging with all accessories, manuals, and documentation. For large items, B&H may arrange pickup service. Returns are processed quickly, typically within a few business days of receipt.
What is the B&H Photo Video’s return time period?
B&H Photo Video's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at B&H Photo Video?
Non-returnable items include special order/non-stock items, opened TVs/monitors 37"+ (unless defective), opened software/games/media (except defective exchanges), opened film/memory cards/batteries, and some professional equipment with special conditions.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to B&H Photo Video’s helpline:
Contact B&H customer service within 30 days or use their online return system for authorization and prepaid shipping labels.
How do I do returns for B&H Photo Video without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your B&H Photo Video account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with B&H Photo Video associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your B&H Photo Video receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change B&H Photo Video's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with B&H Photo Video
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at B&H Photo Video.
Are there restocking fees at B&H? Generally no, B&H does not charge restocking fees on standard returns within 30 days.
Can I return special order items? No, special order or non-stock items cannot be returned unless they arrive defective or damaged.
Have any further questions? You can check out B&H Photo Video’s FAQ page for other common enquiries at this link.
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