What is Bunnings ’s return policy?
Confused over how to start the return process for Bunnings ?
For Bunnings , their official return policy states that:
Bunnings offers a flexible returns policy where items can be returned with a receipt for a full refund to the original payment method, requiring items to be unused and in original packaging. Without a receipt but with ID (like a driver's license), customers can receive an exchange voucher or swap for similar items, though these vouchers cannot be converted to cash or gift cards. Some items are excluded from change of mind returns, including custom-made products, cut-to-size items, opened toilet seats, tinted paint, used pet products, and opened portable toilets. Online purchases can be returned either in-store with a tax invoice or through Customer Support, while Marketplace purchases must be returned to third-party sellers. The retailer also offers a Perfect Plant Promise with a 12-month guarantee on plants (excluding seedlings), and trade account returns require the original invoice for processing.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | Bunnings' returns policy allows change of mind returns with a receipt for a full refund to the original payment method (original credit card required), provided items are unused and in original packaging. Without a receipt but with ID, customers can receive an exchange voucher or swap for similar items, though vouchers can't be converted to cash or gift cards. |
| Return Time Period | 30 days |
| Non Returnables | Custom-made products, cut-to-size items, opened toilet seats, tinted paint, used pet products, and opened portable toilets. |
| Contact Details | Depends on your state |
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Bunnings .
When returning products in stores, all products for return or exchange must be identified to the door greeter or gate keeper upon entry into the store and you'll be directed to our dedicated in-store 'Returns and Exchanges Desk' where Bunnings Team Members will provide you with assistance.
What is the Bunnings ’s return time period?
Bunnings 's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Bunnings ?
Some items are excluded from change of mind returns, including custom-made products, cut-to-size items, opened toilet seats, tinted paint, used pet products, and opened portable toilets.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Bunnings ’s helpline:
Queensland 3rd Floor Nexus Building, 96 Mt Gravatt-Capalaba Road, Upper Mt Gravatt, QLD 4122 (07) 3452 5600 New South Wales/Australian Capital Territory Level 8, 5 Rider Boulevard, Rhodes, NSW 2138 (02) 9846 7100 Victoria, South Australia/Northern Territory/Tasmania Botanicca 3 – Level 2 East Tower, 570 Swan Street, Burnley VIC 3121 | Locked Bag 3004, Hawthorn VIC 3122 (03) 8831 9777 Western Australia Level 3, 25 Rowe Avenue, Rivervale, WA, 6103 (08) 9365 1555
How do I do returns for Bunnings without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Bunnings account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Bunnings associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Bunnings receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Bunnings ’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQ Section
Beyond what we have covered, here are some common questions relating to processing returns at Bunnings .
Do I need a receipt to return an item?
- No, but without a receipt you'll need ID and can only get an exchange voucher or similar item swap.
How do I return online purchases?
- Either in-store with your tax invoice or email customersupport@bunnings.com.au
Can I get a refund on cut-to-size products?
- No, custom-cut items cannot be returned for change of mind.
What payment method will my refund be issued to?
- Refunds go back to the original payment method (original credit card must be present).
What about plants?
- Plants have a 12-month guarantee (except seedlings) under the Perfect Plant Promise.
Do I need the original packaging?
- Yes, items must be unused and in original packaging for returns.
Have any further questions? You can check out Bunnings ’s FAQ page for other common enquiries at this link.
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