Burlington's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Burlington’s return policy?

Confused over how to start the return process for Burlington?

For Burlington, their official return policy states that:

All items must be returned within 30 days of purchase. Please bring your original receipt. Merchandise must be in new condition, unused and unwashed and in its original packaging. Refunds will be issued in the original form of payment. Non-receipted returns, accompanied by a photo ID (driver’s license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a merchandise credit for the lowest selling price. Layaway deposits, payments and returned Layaway merchandise, as well as receipted returns after 30 days, will receive a merchandise credit (less service fees). All returns are subject to a third party verification process and system approval. Your ID information and return transaction history may be collected and entered into our processor’s system where permitted by law. We reserve the right to limit or refuse any refund.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Burlington.

• Bring your item and the original receipt to any Burlington store within 30 days of purchase to be eligible for a refund.
• Refunds will be issued in the original form of payment.
• Returns from a check purchase will be credited to the original account.
• Debit cards using PIN will receive cash.
• Merchandise returned from a completed layaway and receipted returns accepted after 30 days will receive refunds in the form of a merchandise credit.
• Pro tip: Sign up for Burlington's loyalty program for extended return windows, and always opt for e-receipts when possible.

What is the Burlington’s return time period?

Burlington's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Burlington?

Burlington's non-returnable items include any used or worn clothing, opened underwear or swimwear, used cosmetics, and opened health or bath products. Items missing their original tags, packaging, or parts of a set cannot be returned. The store won't accept returns of gift cards, final sale items, clearance merchandise, or damaged goods. Time-sensitive restrictions apply too - items must be returned within 30 days, and holiday or seasonal items won't be accepted after their season ends. All returns require either a receipt or ID, and items must be in new, unused condition with original tags still attached. Keep in mind that even for eligible items, you need to make the return within 30 days of purchase for a full refund.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Burlington’s helpline:

Call their customer service center toll free at (855) 355-BURL (2875) or use their contact form on the Burlington website.

How do I do returns for Burlington without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Burlington account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Burlington associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Burlington receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Burlington’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Burlington.

Must I return to the store of purchase?

• No, you may return to any Burlington Location

Can I return online purchases in store?

• Yes, show e-receipt

What refund will I get?

• With receipt: original payment.
• Without receipt: store credits

What if I am a Burlington Loyalty member?

• Extended Returns: Extended returns are only available at select stores, see associate for details.
• Returns will be accepted within 45 days of purchase. All returns are subject to a third party verification process and system approval. Burlington reserves the right to limit or refuse any refund.

How does Burlington handle returns of items purchased with a gift card?

• For gift card purchases, the refund will usually be credited back to a Burlington gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

What if I do not have a receipt?

• Non-receipted returns, accompanied by a photo ID (driver’s license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a merchandise credit for the lowest selling price.

Have any further questions? You can check out Burlington’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

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• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping