What is Burlington’s return policy?
Confused over how to start the return process for Burlington?
For Burlington, their official return policy states that:
All items must be returned within 30 days of purchase. Please bring your original receipt. Merchandise must be in new condition, unused and unwashed and in its original packaging. Refunds will be issued in the original form of payment. Non-receipted returns, accompanied by a photo ID (driver’s license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a merchandise credit for the lowest selling price. Layaway deposits, payments and returned Layaway merchandise, as well as receipted returns after 30 days, will receive a merchandise credit (less service fees). All returns are subject to a third party verification process and system approval. Your ID information and return transaction history may be collected and entered into our processor’s system where permitted by law. We reserve the right to limit or refuse any refund.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Bring your item and the original receipt to any Burlington store within 30 days of purchase to be eligible for a refund. Merchandise must be in new condition, unused and unwashed and in its original packaging |
Return Time Period | 30 days |
Non Returnables | Personal items such as: Worn clothes, Open underwear, Used cosmetics, Used bath items. Items with missing parts: No tags, No package, Broken sets. Other items include Gift cards, Final sale, Clearance items. |
Contact Details | 1-855-355-2875 |
Upload your Burlington receipt
Upload your Burlington receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Burlington.
- Bring your item and the original receipt to any Burlington store within 30 days of purchase to be eligible for a refund.
- Refunds will be issued in the original form of payment.
- Returns from a check purchase will be credited to the original account.
- Debit cards using PIN will receive cash.
- Merchandise returned from a completed layaway and receipted returns accepted after 30 days will receive refunds in the form of a merchandise credit.
- Pro tip: Sign up for Burlington's loyalty program for extended return windows, and always opt for e-receipts when possible.
What is the Burlington’s return time period?
Burlington's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Burlington?
Burlington's non-returnable items include any used or worn clothing, opened underwear or swimwear, used cosmetics, and opened health or bath products. Items missing their original tags, packaging, or parts of a set cannot be returned. The store won't accept returns of gift cards, final sale items, clearance merchandise, or damaged goods. Time-sensitive restrictions apply too - items must be returned within 30 days, and holiday or seasonal items won't be accepted after their season ends. All returns require either a receipt or ID, and items must be in new, unused condition with original tags still attached. Keep in mind that even for eligible items, you need to make the return within 30 days of purchase for a full refund.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Burlington’s helpline:
Call their customer service center toll free at (855) 355-BURL (2875) or use their contact form on the Burlington website.
How do I do returns for Burlington without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Burlington account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Burlington associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Burlington receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Burlington's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Burlington
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Burlington.
Must I return to the store of purchase?
- No, you may return to any Burlington Location
Can I return online purchases in store?
- Yes, show e-receipt
What refund will I get?
- With receipt: original payment.
- Without receipt: store credits
What if I am a Burlington Loyalty member?
- Extended Returns: Extended returns are only available at select stores, see associate for details.
- Returns will be accepted within 45 days of purchase. All returns are subject to a third party verification process and system approval. Burlington reserves the right to limit or refuse any refund.
How does Burlington handle returns of items purchased with a gift card?
- For gift card purchases, the refund will usually be credited back to a Burlington gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.
What if I do not have a receipt?
- Non-receipted returns, accompanied by a photo ID (driver’s license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a merchandise credit for the lowest selling price.
Have any further questions? You can check out Burlington’s FAQ page for other common enquiries at this link.
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