What is CDW’s return policy?
Confused over how to start the return process for CDW?
For CDW, their official return policy states that:
CDW's return policy aligns with the policies of the product manufacturers they sell. In general, most products can be returned within 30 days of the invoice date, but there are important conditions. All returns must be authorized by CDW in advance (you need an RMA). The product must be in original condition, with all packaging, accessories, and no signs of wear. Software is not returnable if the packaging has been opened or if it's electronically delivered/activated - opened software and licenses are final sale. Hardware items that have been opened are returnable within 30 days, but if not defective, they must be in like-new condition (CDW may charge a restocking fee for non-defective opened returns). Special orders or custom-configured products (like built-to-order servers or laptops) are usually not returnable unless defective. If you receive a defective product (DOA), you should report it within 10-15 days - CDW will often help facilitate a return or replacement directly. After 30 days, returns are not accepted by CDW; at that point, you'd work with the manufacturer's warranty. CDW does not refund shipping charges unless the return is due to their error.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | CDW accepts returns within 30 days of invoice date with RMA authorization required. Items must be in original condition with packaging. Opened software is non-returnable. Restocking fees may apply. |
| Return Time Period | 30 days |
| Non Returnables | Opened software, digital licenses, and custom-built systems are generally non-returnable. Hardware returns must include all original packaging and accessories. |
| Contact Details | Call CDW at 1-800-800-4CDW for RMA authorization within 30 days. They'll email return instructions and shipping information. |
Upload your CDW receipt
Upload your CDW receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with CDW.
To return items to CDW, contact their customer service at 1-800-800-4CDW within 30 days to obtain a Return Merchandise Authorization (RMA). Provide your order number and reason for return. CDW will email RMA instructions including return shipping information. Pack items securely in original packaging with all accessories, manuals, and documentation. Attach the RMA label to the package. Use the shipping method specified by CDW. Processing time is usually 5-7 business days once CDW receives the return.
What is the CDW’s return time period?
CDW's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at CDW?
Non-returnable items include opened software, electronically delivered/activated licenses, and custom-configured products (unless defective). Hardware must be in like-new condition with all original packaging and accessories.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to CDW’s helpline:
Contact CDW Customer Service at 1-800-800-4CDW within 30 days to obtain RMA authorization for returns.
How do I do returns for CDW without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your CDW account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with CDW associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your CDW receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make CDW’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at CDW.
Do I need to pay for return shipping? Usually yes, unless the return is due to CDW's error or a defective product. CDW may provide prepaid labels for defective items.
Are there restocking fees? CDW may charge restocking fees of 15-25% on non-defective returns, particularly on large or specialized equipment.
Have any further questions? You can check out CDW’s FAQ page for other common enquiries at this link.
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