What is Coop’s return policy?

Confused over how to start the return process for Coop?

For Coop, their official return policy states that:

Customers have a statutory 14-day "Cooling-Off Period" to return most online purchases for a full refund. Returns can be initiated through an online cancellation form, email, phone, or by visiting a local Co-Op Superstores branch. Items must be returned in their original condition with labels intact, and unsealed hygiene-sensitive products are exempt. Customers bear the return shipping costs, and refunds are issued to the original payment method within a few days of receiving the returned items. Damaged or soiled goods are non-refundable, and any damages must be reported within 2 days of delivery for assistance.

Here is a summary table:

Aspect	Details
Return Policy	Co-Op Superstores allows returns within 14 days under the statutory "Cooling-Off Period." Returns can be initiated via an online cancellation form, email, phone, or by visiting a local branch. Items must be in original condition with intact labels; personalized, bespoke, perishable, temperature-controlled, and unsealed hygiene-sensitive products are non-returnable
Return Time Period	14 days
Non Returnables	Personalized, bespoke, perishable, or temperature-controlled products (e.g., animal vaccines) are non-returnable
Contact Details	1800 412563

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Coop.

Check Eligibility: Ensure the item is eligible for return. Personalized, bespoke, perishable, or temperature-controlled items, as well as unsealed hygiene-sensitive products, cannot be returned.
Initiate the Return: You can start the return process by:
Completing an online cancellation form available on their website.
Emailing ecommerce@dairygold.ie with your order details and reason for return.
Calling 1890 22 11 33 to speak with customer services.
Returning the item directly to a local Co-Op Superstores branch.
Prepare the Item: Repack the product in its original condition with all labels and packaging intact. For multi-buy promotions, ensure all items in the promotion are returned.
Return Shipping: Arrange for shipping if not returning the item to a store. Note that you are responsible for the cost of return shipping.
Report Damages (If Applicable): If the item arrived damaged, report it within 2 days of delivery by contacting Co-Op via email, phone, or post.
Wait for Refund: Once Co-Op receives the returned item, they will process your refund within a few days and credit it to your original payment method, provided the item meets return conditions.

What is the Coop’s return time period?

Coop's return policy allows customers to return most items within 14 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Coop?

Personalized, bespoke, perishable, or temperature-controlled products (e.g., animal vaccines) are non-returnable

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Coop’s helpline:

Email the team at ecommerce@dairygold.ie or call 1800 412563 lines open between Monday and Friday 9am to 5pm

How do I do returns for Coop without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Coop account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with Coop associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Coop receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Coop’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Coop.

Who pays for return shipping?

The customer is responsible for the direct cost of returning goods.

How long does it take to get my refund?

Returns are processed within a few days of receiving the goods, and it may take up to a week for the refund to appear in your account.

How will I receive my refund?

Refunds will be processed to the original payment method (credit card, debit card, PayPal, or credit account).

What if I bought items in a multi-buy promotion?

If you want to return an item from a multi-buy promotion, you must return all items purchased in that promotion.

What should I do if an item is damaged?

Report any breakages or damages to ecommerce@dairygold.ie within 2 days of delivery. For defective products, return them immediately for replacement or refund.

Have any further questions? You can check out Coop’s FAQ page for other common enquiries at this link.

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