What is Costco’s return policy?
Confused over how to start the return process for Costco?
For Costco, their official return policy states that:
Products purchased at a Costco location need to be returned at the returns counter at any Costco warehouse. Items ordered online can be returned at any Costco warehouse or you can initiate a return through costco.com. Accepted payment methods differ online and in the warehouse. You can return or replace your online purchase through Costco.com for the following reasons: You’re dissatisfied with the item, You purchased it by mistake, The item received is defective or damaged, The item received is incorrect, You received duplicate items, You refused upon delivery due to damage to the item or box, An item is missing (replacement only), The shipment is lost
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | To return an item at Costco, take the item to the nearest Costco warehouse, along with your receipt or order confirmation. You can also get a return label from your account on the Costco website. |
Return Time Period | 90 days |
Non Returnables | Order Kiosk items, optical items, tires, tickets and digital goods, iTunes and Google Play, jewelry items, perishable Items, all Apple Products, Costco Shop Cards. |
Contact Details | 1-800-955-2292 |
Upload your Costco receipt
Upload your Costco receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Costco.
To request a return or replacement on Costco.com:
- Log into your account through Sign In / Register.
- Select Orders & Returns.
- Choose the Return or Replace Items button next to the appropriate order, and follow the prompts to complete your return or replacement request.
- Receive your return label immediately or schedule a pickup (where eligible).
- For large items, you’ll be sent an email with additional instructions.
What is the Costco’s return time period?
Costco's return policy allows customers to return most items within 90 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Costco?
Items that are non-returnable include special Order Kiosk items, countertops, custom flooring, garage doors, home organization and closets, generators, HVAC systems, water treatment, solar, gutters, water heaters, etc, optical items, tires, tickets and digital goods, iTunes and Google Play, jewelry items, perishable Items, all Apple Products, Costco Shop Cards.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Costco’s helpline:
Visit the Cosco.com Help Center to find answers to common questions, use their online chat, and more. You may also contact their customer service team at 1-800-955-2292.
How do I do returns for Costco without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Costco account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Costco associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Costco receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Costco's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Costco
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Costco.
Will shipping costs be refunded?
Items returned through Costco.com will be refunded including shipping and handling fees and will be credited to the credit card used to place your order.
- You won’t be charged for the return shipping.
What Payment methods are accepted at Costco?
- All Visa Cards
- The Costco Anywhere Visa® Card by Citi
- MasterCard
- Most PIN-based Debit/ATM Cards
- Apple Pay
- Costco Shop Cards*
- Visa
Have any further questions? You can check out Costco’s FAQ page for other common enquiries at this link.
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