What is Cotton On’s return policy?
Confused over how to start the return process for Cotton On?
For Cotton On, their official return policy states that:
If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange (only available via stores) in the country of purchase, subject to the following conditions: Products purchased in store or online store can be returned at any time by the customer with proof of purchase (Receipt, Perks transaction history, order confirmation email) For online purchases, refunds will not include the cost of original shipping
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Products purchased in store or online store can be returned at any time by the customer with proof of purchase (Receipt, Perks transaction history, order confirmation email) |
Return Time Period | unlimited days |
Non Returnables | Underwear, Earrings, Cosmetics, Charity items, Items marked as “seconds”, “samples” or “faulty” at the time of purchase, Customised personalised items, Gift cards |
Contact Details | 03 8737 9388 |
Upload your Cotton On receipt
Upload your Cotton On receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Cotton On.
Head to your nearest store with your return and receipt The team in store will confirm that our returns policy has been met and help you with an exchange or refund. If your purchase was made online, you can also return to one of our stores as this is the fastest option. If you're unable to head into one of our stores, then you may choose to return to our online store. Visit Online Returns for more information.
What is the Cotton On’s return time period?
Cotton On's return policy allows customers to return most items within unlimited days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Cotton On?
Items not accepted for returns include: Underwear, Earrings, Cosmetics, Charity items, Items marked as “seconds”, “samples” or “faulty” at the time of purchase, Customised personalised items, Gift cards
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Cotton On’s helpline:
You can contact Cotton On's customer service team via chat by clicking the red chat/help icon on the Cotton on Page. If you'd prefer to email them instead, you can do so customerenquiries@cottonon.zendesk.com Alternatively, you can give them a call on 03 8737 9388 between 9 am and 6 pm.
How do I do returns for Cotton On without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Cotton On account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Cotton On associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Cotton On receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Cotton On's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Cotton On
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Cotton On.
Do I need to include any paperwork with my online return?
- No, you will need to provide your order number when you submit your request online and when creating your returns label. We'll use this information to match your return when your parcel is received so please ensure this is entered correctly.
Where can I find my order number?
- Your order number will be included in the emails we send confirming your order and on the information we sent with your order. It will begin with W00. Can't find it?
Are exchanges available via online returns?
- Returns sent back to our warehouse will be refunded. If you would prefer an exchange, please visit your nearest store.
Have any further questions? You can check out Cotton On’s FAQ page for other common enquiries at this link.
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