What is Cotton On’s return policy?
Confused over how to start the return process for Cotton On?
For Cotton On, their official return policy states that:
If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange (only available via stores) in the country of purchase, subject to the following conditions: Products purchased in store or online store can be returned at any time by the customer with proof of purchase (Receipt, Perks transaction history, order confirmation email) For online purchases, refunds will not include the cost of original shipping
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | Products purchased in store or online store can be returned at any time by the customer with proof of purchase (Receipt, Perks transaction history, order confirmation email) |
| Return Time Period | unlimited days |
| Non Returnables | Underwear, Earrings, Cosmetics, Charity items, Items marked as “seconds”, “samples” or “faulty” at the time of purchase, Customised personalised items, Gift cards |
| Contact Details | 03 8737 9388 |
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Cotton On.
Head to your nearest store with your return and receipt The team in store will confirm that our returns policy has been met and help you with an exchange or refund. If your purchase was made online, you can also return to one of our stores as this is the fastest option. If you're unable to head into one of our stores, then you may choose to return to our online store. Visit Online Returns for more information.
What is the Cotton On’s return time period?
Cotton On's return policy allows customers to return most items within unlimited days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Cotton On?
Items not accepted for returns include: Underwear, Earrings, Cosmetics, Charity items, Items marked as “seconds”, “samples” or “faulty” at the time of purchase, Customised personalised items, Gift cards
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Cotton On’s helpline:
You can contact Cotton On's customer service team via chat by clicking the red chat/help icon on the Cotton on Page. If you'd prefer to email them instead, you can do so customerenquiries@cottonon.zendesk.com Alternatively, you can give them a call on 03 8737 9388 between 9 am and 6 pm.
How do I do returns for Cotton On without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Cotton On account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Cotton On associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Cotton On receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Cotton On’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQ Section
Beyond what we have covered, here are some common questions relating to processing returns at Cotton On.
Do I need to include any paperwork with my online return?
- No, you will need to provide your order number when you submit your request online and when creating your returns label. We'll use this information to match your return when your parcel is received so please ensure this is entered correctly.
Where can I find my order number?
- Your order number will be included in the emails we send confirming your order and on the information we sent with your order. It will begin with W00. Can't find it?
Are exchanges available via online returns?
- Returns sent back to our warehouse will be refunded. If you would prefer an exchange, please visit your nearest store.
Have any further questions? You can check out Cotton On’s FAQ page for other common enquiries at this link.
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