David jones's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is David jones’s return policy?

Confused over how to start the return process for David jones?

For David jones, their official return policy states that:

If you change your mind, return your item with proof of purchase, such as a copy of the original register receipt or online order confirmation, to the relevant department in one of our stores and we'll provide an exchange or refund in line with our returns policy. While most items may be returned within 30 days, please note there are some items that can't be returned. Please take into account that items purchased in one of our Australian stores cannot be returned to David Jones New Zealand.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with David jones.

Return by post:

1. Post Your Parcel

• Enclose your proof of purchase such as the packing slip or copy of your order confirmation email with the return item and address to:

• David Jones Fulfilment Centre

• Dock 8, Corner of Derby &

• Stubbs Streets

• Silverwater NSW, 2128

• We recommend you purchase postage insurance for high value items.

2. Receive Your Refund

• Once we've confirmed your return is in line with our policy, we'll notify you by email and you'll receive a refund within 7 business days.

Return in store:

• If you change your mind, return your item with proof of purchase, such as a copy of the original register receipt or online order confirmation, to the relevant department in one of our stores and we'll provide an exchange or refund in line with our returns policy.

What is the David jones’s return time period?

David jones's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at David jones?

The following items can't be returned or exchanged due to change of mind. These exceptions do not apply to any returns made in accordance with consumer guarantees, or otherwise as required by law.

Items marked as reduced to clear (This will be noted on the relevant product page on our website and/or at checkout), Altered items, Apple products, Blue Spinach pre-loved items, Bespoke, Custom made and made-to-measure, David Jones gift Cards and e-gift Cards, Earrings for pierced ears, epay vouchers, Fresh flowers, Fresh food, Furniture, Mattresses, Personal care items: Circulation booster devices, Electric toothbrushes, Face masks, Foot spas, Hairbrushes, Hand held massagers, Manicure sets, Sexual wellness, Shavers, Personalised products, Pillows, Protectors, quilts & toppers.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to David jones’s helpline:

Please contact their online chat on https://www.davidjones.com/contact-us/online-order-enquiries

How do I do returns for David jones without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your David jones account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with David jones associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your David jones receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make David jones’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at David jones.

How will I be refunded?

• Refunds are processed using the original payment tender except for:
• Refunds for purchases made using PayPal will be provided:
• On a David Jones Returns Card for items returned instore
• Back to your PayPal account for items returned via post
• Refund for purchases made using David Jones Gift Cards will be provided on a David Jones Returns Card or an eGift Card if returned via post.
• If you have a change of mind, you can return your Alipay purchases instore or by mail for a refund. Note that items purchased online using Alipay which are returned instore, will be refunded via a - - David Jones gift card.
• Purchases made using digital wallets (Apple Pay and Click to Pay) will be refunded back to the card selected from the wallet during Express Checkout.
• Returns with a Gift receipt may be exchanged or processed using a Returns Card.

Can I return a sale item?

• Most sale items can be returned for change of mind unless it’s marked as Reduced to clear or it’s an item that can’t be returned. You can return your purchase instore or via post (within the original country of purchase) for an exchange, refund or repair in line with our change of mind guidelines and consumer guarantees. Items marked as ‘reduced to clear’ cannot be returned unless faulty.

Have any further questions? You can check out David jones’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping