What is Dillards’s return policy?

Confused over how to start the return process for Dillards?

For Dillards, their official return policy states that:

Items purchased on Dillards.com that are eligible for return can be returned within 30 calendar days from the purchase date to the Internet Store location, 600 Carnahan Drive, Maumelle, AR 72113 or to any Dillard's store (excluding Clearance Centers). Electronic items, kid’s gear, and shoes must be returned in the original packing material from the manufacturer. *Holiday Return Policy: Purchases made November 1st through December 12th on eligible merchandise will be accepted for return through January 11th. Returns made more than 30 days past the original purchase date will receive store credit. Please note purchases made outside these dates will follow our standard 30-day return policy.

Here is a summary table:

Aspect	Details
Return Policy	Dillard's accepts returns within 30 days of purchase with original tags and receipt, or through January 11th for holiday purchases made November 1st-December 12th. Returns can be made in-store or by mail, with refunds issued to original payment method or store credit. Shipping fees are non-refundable, and Afterpay returns get store credit or Afterpay account credit.
Return Time Period	30 days
Non Returnables	(1) clearance merchandise marked down 65% or more; (2) merchandise on sale with an additional discount, e.g. items marked down 25% plus an additional 30-50% discount for a limited time; and (3) personalized merchandise. The foregoing limitations on returns does not apply to merchandise that is damaged, defective or shipped in error.
Contact Details	1-800-345-5273

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Dillards.

Free Returns In-Store

Bring any merchandise eligible for return to a Dillard's location near you (excluding clearance centers), along with your receipt or proof of purchase.
Proof of purchase or POP labels accompany every item sold to help us track sales and returns. Items purchased in store have the yellow label physically attached. For items purchased on Dillards.com POP information is included on the
Order Status email sent when items are shipped or the email sent when items are ready for pick-up and picked up in-store or curbside. The same information can be found by accessing the Order Detail screen from the Order History page on Dillards.com and your Dillard’s Mobile app. Find the POP on your Order History or look up your In-Store or Online purchase.
Ask an associate for help or go to Customer Service for assistance.

Return By Mail

Find the order on your Order History or look up your In-Store or Online purchase.
Click ‘Start Return’ and select the items you are sending back.
Dillards offers a return label you can print from your computer and attach to the return package. The use of Dillards return label is $9.95.
Re-pack the merchandise along with your receipt with Proof of Purchase. You may use the original box.
Affix a return label to the box. Be sure to cover or remove any previous labels.
If using the Dillard’s return label, drop your return at any USPS (U.S. Mail) location. Otherwise, please take your package to the carrier of your choice, in which case you will be responsible to pay for all applicable shipping fees.
If you choose to ship without using the Dillard’s return label, please return the merchandise to the following address:

Dillard's 600 Carnahan Drive Maumelle, AR 72113

If returning by mail, we recommend that you insure the package and ship via a traceable method.

What is the Dillards’s return time period?

Dillards's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Dillards?

The following items are non-returnable and non-exchangeable: (1) clearance merchandise marked down 65% or more; (2) merchandise on sale with an additional discount, e.g. items marked down 25% plus an additional 30-50% discount for a limited time; and (3) personalized merchandise. The foregoing limitations on returns does not apply to merchandise that is damaged, defective or shipped in error.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Dillards’s helpline:

You can call the Customer Call Center at 1-800-345-5273

How do I do returns for Dillards without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Dillards account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with Dillards associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Dillards receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Dillards’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Dillards.

Can I return my registry gifts?

After your wedding day contact a Dillard's store within 30 days to make returns. It's a good idea to make an appointment so we can provide you with the best possible service. When you arrive, let us know if you need assistance with heavy or multiple items.
Dillard's does NOT refund cash for registry returns. It is our policy to refund cash ONLY if the customer has a Dillard's cash receipt. If you have a store credit after your returns and new purchases, we will issue the amount on a Dillard's Gift Card for you to use to purchase merchandise in any Dillard's store or online. A Registry Gift Card cannot be used as a payment or applied to your Dillard's account or any other charge account.
Proof of purchase or POP labels accompany every item sold to help us track sales and returns.Items purchased in stores have the yellow POP label physically attached. Items sent from our distribution centers have the POP information on the packing insert. Leave the POP label on or with the item until you complete all your returns.Identification may be required to facilitate some returns.
If you have any questions or need assistance with a damaged item call 1-800-DILLARD. Please keep any shipping and packing information to help with replacements.

Have any further questions? You can check out Dillards’s FAQ page for other common enquiries at this link.

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