What is Dollardays’s return policy?

Confused over how to start the return process for Dollardays?

For Dollardays, their official return policy states that:

All return requests must be made within 14 days of delivery to be eligible for return. Case lots must be returned unopened in the original shipping carton, and partial returns are not accepted. Customers are responsible for return shipping costs, and a 20% restocking fee applies to Buyer’s Remorse returns. Certain items, including food, intimate apparel, swimwear, and adult novelty items, are non-returnable unless defective. Purchases made with promo codes or promotions are final, except for order errors by DollarDays. Specialized or custom orders are not eligible for return unless agreed upon in writing. Refunds are issued only after the returned item is received at the fulfillment center, and DollarDays may refund without requiring a return.

Here is a summary table:

Aspect	Details
Return Policy	Return requests must be made within 14 days. Items must be unopened, and return shipping is at the customer's expense. A 20% restocking fee applies to Buyer’s Remorse returns. Refunds are issued after the item is received, though DollarDays may refund without a return.
Return Time Period	14 days
Non Returnables	Food, intimate apparel, swimwear, and adult novelty items
Contact Details	(877) 837-9569

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Dollardays.

To return an item to DollarDays, follow these steps:

Initiate the Return Request:
You must submit a return request within 14 days of delivery. You can do this by contacting DollarDays customer service or using their return request process.
Review Return Instructions:
Once your return request is approved, DollarDays will provide you with specific return instructions.
Prepare the Item for Return:
Pack the items in their original shipping carton, ensuring that all individual items remain unopened. Case lots must be returned as a complete unit. Ensure the items are in resalable condition, and make sure all required documents (if any) are included.
Pay for Return Shipping:
You will be responsible for the shipping costs for returning the item. Make sure to choose a reliable shipping method with tracking, as DollarDays may require proof of return.
Send the Item Back:
Ship the item to DollarDays’ fulfillment center, following the return instructions provided. Return the item within 14 days of receiving the return instructions.
Wait for Refund or Credit:
After DollarDays receives the returned item, they will process your refund. - Refunds are typically issued once the item arrives at the fulfillment center, within the specified return period.

What is the Dollardays’s return time period?

Dollardays's return policy allows customers to return most items within 14 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Dollardays?

Certain items, including food, intimate apparel, swimwear, and adult novelty items, are non-returnable unless defective

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Dollardays’s helpline:

For additional assistance, please contact our Customer Service team: (877) 837-9569 x2 or service@dollardays.com.

How do I do returns for Dollardays without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Dollardays account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with Dollardays associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Dollardays receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Dollardays’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Dollardays.

Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs, and a restocking fee may apply for Buyer’s Remorse returns.

Can I return an order that was purchased with a promo code?

No, orders made with promo codes or promotions are final and not eligible for return unless there was an error made by DollarDays.

Can I return a partial order?

No, partial returns are not accepted. Case lots must be returned unopened in the original shipping carton.

When will I receive my refund?

Refunds are issued after the returned item arrives at the fulfillment center within 14 days of return approval.

Have any further questions? You can check out Dollardays’s FAQ page for other common enquiries at this link.

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