What is Dollardays’s return policy?
Confused over how to start the return process for Dollardays?
For Dollardays, their official return policy states that:
All return requests must be made within 14 days of delivery to be eligible for return. Case lots must be returned unopened in the original shipping carton, and partial returns are not accepted. Customers are responsible for return shipping costs, and a 20% restocking fee applies to Buyer’s Remorse returns. Certain items, including food, intimate apparel, swimwear, and adult novelty items, are non-returnable unless defective. Purchases made with promo codes or promotions are final, except for order errors by DollarDays. Specialized or custom orders are not eligible for return unless agreed upon in writing. Refunds are issued only after the returned item is received at the fulfillment center, and DollarDays may refund without requiring a return.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Return requests must be made within 14 days. Items must be unopened, and return shipping is at the customer's expense. A 20% restocking fee applies to Buyer’s Remorse returns. Refunds are issued after the item is received, though DollarDays may refund without a return. |
Return Time Period | 14 days |
Non Returnables | Food, intimate apparel, swimwear, and adult novelty items |
Contact Details | (877) 837-9569 |
Upload your Dollardays receipt
Upload your Dollardays receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Dollardays.
To return an item to DollarDays, follow these steps:
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Initiate the Return Request:
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You must submit a return request within 14 days of delivery. You can do this by contacting DollarDays customer service or using their return request process.
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Review Return Instructions:
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Once your return request is approved, DollarDays will provide you with specific return instructions.
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Prepare the Item for Return:
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Pack the items in their original shipping carton, ensuring that all individual items remain unopened. Case lots must be returned as a complete unit. Ensure the items are in resalable condition, and make sure all required documents (if any) are included.
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Pay for Return Shipping:
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You will be responsible for the shipping costs for returning the item. Make sure to choose a reliable shipping method with tracking, as DollarDays may require proof of return.
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Send the Item Back:
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Ship the item to DollarDays’ fulfillment center, following the return instructions provided. Return the item within 14 days of receiving the return instructions.
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Wait for Refund or Credit:
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After DollarDays receives the returned item, they will process your refund. - Refunds are typically issued once the item arrives at the fulfillment center, within the specified return period.
What is the Dollardays’s return time period?
Dollardays's return policy allows customers to return most items within 14 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Dollardays?
Certain items, including food, intimate apparel, swimwear, and adult novelty items, are non-returnable unless defective
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Dollardays’s helpline:
For additional assistance, please contact our Customer Service team: (877) 837-9569 x2 or service@dollardays.com.
How do I do returns for Dollardays without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Dollardays account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Dollardays associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Dollardays receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Dollardays's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Dollardays
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Dollardays.
Do I have to pay for return shipping?
- Yes, customers are responsible for return shipping costs, and a restocking fee may apply for Buyer’s Remorse returns.
Can I return an order that was purchased with a promo code?
- No, orders made with promo codes or promotions are final and not eligible for return unless there was an error made by DollarDays.
Can I return a partial order?
- No, partial returns are not accepted. Case lots must be returned unopened in the original shipping carton.
When will I receive my refund?
- Refunds are issued after the returned item arrives at the fulfillment center within 14 days of return approval.
Have any further questions? You can check out Dollardays’s FAQ page for other common enquiries at this link.
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