What is Dunelm ’s return policy?
Confused over how to start the return process for Dunelm ?
For Dunelm , their official return policy states that:
if you decide it isn’t right for you, you can return or exchange unwanted items within 28 days of purchase* under our Change of Mind policy. Please note that all refunds will be made back to the original tender type. For online or in-store purchases, where mixed payment methods have been used, we will need to process the refund in order of Gift Cards, then Credit/Debit Card and cash will be the last amount to be refunded. Where any discount code has been used for any order, the discount amount will apply equally across all products purchased in that order, unless stated otherwise when placing the order. Where any refund is given, this will be up to the amount paid for the order only and will not include any amount saved using any discount code. For your protection, refunds to credit or debit cards will only be processed if the cardholder is present. Please note, items must: Be unused and in their original condition (including all packaging and tags intact) Have your Dunelm receipt or order confirmation. Without a Dunelm issued proof of purchase, we are unable to provide a refund or exchange under our Change of Mind policy. This does not affect your statutory consumer rights.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | For Dunelm In-Store Returns: Gather the item you want to return along with your proof of purchase (receipt or order confirmation). Take the item to any Dunelm store location. The store staff will process your return and issue the refund back to your original payment method. For Dunelm Online/Phone Order Returns: If you have a Dunelm account, log in and select the order you want to return. Then click "arrange a return". If you don't have a Dunelm account, you can use the order tracker on Dunelm's website. Have your order number and email address ready. Dunelm will provide instructions on how to arrange the return, either through a collection or by dropping off the item. |
| Return Time Period | 28 days |
| Non Returnables | Personalized, perishable, and hygiene-sensitive items. |
| Contact Details | Contact them via Email on their website. |
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Dunelm .
Fastest: in-store returns - Take the item and proof of purchase to any Dunelm store for the quickest refund option. Collection or parcel drop-off with a Dunelm account - Log into your Dunelm account, select the order, and click 'arrange a return'. Collection or parcel drop-off without a Dunelm account - Check out as a guest, have your order number and email address ready, then use the order tracker to arrange the return.
Regardless of the return method, the policy states that refunds will be processed within 7-10 working days and issued to the original payment method. The document also refers users to the FAQs for details on in-store refund timescales.
What is the Dunelm ’s return time period?
Dunelm 's return policy allows customers to return most items within 28 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Dunelm ?
Dunelm's returns policy excludes certain items from being returned under the "change of mind" policy, including personalized or custom-made products, perishable goods, clearance items, live plants, gift cards, and items with broken hygiene seals like bedding. These items can only be returned if faulty or not as described. Delivery charges are also generally non-refundable under the "change of mind" policy.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Dunelm ’s helpline:
You may reach Dunelm's team on their Contact Us page, but they do not have a mobile number to call
How do I do returns for Dunelm without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Dunelm account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Dunelm associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Dunelm receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Dunelm ’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQ Section
Beyond what we have covered, here are some common questions relating to processing returns at Dunelm .
Is there a Christmas return policy?
- They have extended their returns policy for Christmas. Anything purchased between 1st November - 24th December 2024 can be returned until 31st January 2025. Proof of purchase is required, exclusions apply.
What about exchanges?
- For store purchases, to make an exchange, bring your item into a Dunelm store for the product you want (subject to availability). We can exchange an item up to 28 days after purchase* if it meets the conditions of our returns policy listed above.
*Extended returns policy may apply at certain times of the year.
For online purchases, you can also place a new order for the desired product and return the unwanted item.
Have any further questions? You can check out Dunelm ’s FAQ page for other common enquiries at this link.
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