What is Global Industrial’s return policy?
Confused over how to start the return process for Global Industrial?
For Global Industrial, their official return policy states that:
Global Industrial accepts returns on most products within 30 days of the customer's receipt of the item. To be eligible for return, items must be in new, unassembled, and resalable condition with all original parts and packaging. Because many Global Industrial products are large or freight-shipped, they require that you contact them to get a Return Goods Authorization (RGA) before sending anything back. A standard restocking fee of 15% is applied to returns that are not due to a Global error (this covers inspecting, reboxing, etc.). The customer is usually responsible for return shipping costs, except in cases of defect or shipping damage. Some categories of products are non-returnable: for instance, custom-made items, any product labeled Made to Order" or "Built-to-Order" cannot be returned. Also, certain hygiene or safety items may be final sale. If an item arrives damaged or incorrect, you must report it within 5 days, and they will rectify it (likely via replacement or refund without restock fee). After 30 days, they will not accept returns. They require that returns be shipped back via insured, trackable means, and if an item isn't in original condition (like missing manuals or used), they may refuse the return or charge additional fees."
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Global Industrial accepts returns within 30 days in new, unassembled condition with RGA required. 15% restocking fee applies to non-defective returns. Custom or made-to-order items are non-returnable. |
Return Time Period | 30 days |
Non Returnables | Custom-made, made-to-order, and certain safety/hygiene items are non-returnable. All returns must be in new, unassembled condition with complete original packaging and parts. |
Contact Details | Call Global Industrial customer service for RGA authorization within 30 days. They'll provide return instructions and RGA number required for processing. |
Upload your Global Industrial receipt
Upload your Global Industrial receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Global Industrial.
To return items to Global Industrial, contact their customer service within 30 days to obtain a Return Goods Authorization (RGA). Provide your order number and reason for return. They'll give you an RGA number and return shipping instructions. Pack items carefully in original packaging with all parts, manuals, and accessories. Include the RGA number and ship via insured, trackable method. Global Industrial will inspect returned items and process refunds (minus any applicable restocking fees) once received.
What is the Global Industrial’s return time period?
Global Industrial's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Global Industrial?
Non-returnable items include custom-made products, items labeled "Made to Order" or "Built-to-Order," and certain hygiene or safety items. Items must be in new, unassembled, resalable condition with all original parts and packaging.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Global Industrial’s helpline:
Contact Global Industrial customer service within 30 days to obtain a Return Goods Authorization (RGA) before shipping any returns.
How do I do returns for Global Industrial without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Global Industrial account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Global Industrial associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Global Industrial receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Global Industrial's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Global Industrial
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Global Industrial.
Why does Global Industrial charge a restocking fee? The 15% restocking fee covers the cost of inspecting, reprocessing, and reboxing returned items, especially large industrial equipment.
Can I return assembled furniture? Generally no - items must be returned in new, unassembled condition. Assembled products may be refused or subject to additional fees.
Have any further questions? You can check out Global Industrial’s FAQ page for other common enquiries at this link.
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