What is Global sources’s return policy?
Confused over how to start the return process for Global sources?
For Global sources, their official return policy states that:
Returns are accepted within 2 days of receiving an order. Defective items can be returned within 60 days from the purchase date, but defects due to user error (e.g., drops, water exposure) are not eligible. Coils are non-returnable unless recalled. A GSD return form is required for defective returns, and the product must include original packaging and accessories. Return shipping is at the customer's expense, but GSD covers return costs for defective items. Replacement or credit is issued within 10 days of receiving the return. Items outside the 60-day window can be returned directly to the manufacturer.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Global Source Distribution accepts returns within 2 days for non-defective items and within 60 days for defective items, with a return form required. Customers are responsible for return shipping, and defective items must include original packaging and a purchase order number. |
Return Time Period | 60 days |
Non Returnables | User-damaged items, coils (unless recalled), or sale items. |
Contact Details | 515-633-0004 |
Upload your Global sources receipt
Upload your Global sources receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Global sources.
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Request the Return Form: Contact your sales rep at 515-633-0004 to receive the GSD return form.
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Return Shipping Address: ATTENTION: GSD RETURNS DEPARTMENT 11338 Aurora Ave. Bldg #10 Urbandale, IA 50322
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Include the Following:
- GSD return form
- Original product packaging and accessories
- Purchase order number with date of purchase
- Return Timeline:
- Returns must be received within 2 days of receiving your order for eligible items or within 60 days for defective items.
- Return Shipping:
- You are responsible for return shipping costs. Once GSD receives the returned item, they will notify you of your refund or replacement status.
What is the Global sources’s return time period?
Global sources's return policy allows customers to return most items within 60 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Global sources?
Global Source does not accept returns for items that are defective due to user error, such as damage from dropping, water exposure, or e-liquid leakage. Coils are also not eligible for return unless there is a manufacturer recall. Sale items are not eligible for refunds, credits, or exchanges.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Global sources’s helpline:
Please call 515-633-0004 for all customer service related questions.
How do I do returns for Global sources without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Global sources account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Global sources associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Global sources receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Global sources's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Global sources
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Global sources.
How do I return an item?
You must contact customer support, obtain a return form, and send the item back within 2 days for eligible returns. What if my item is defective?
Items are eligible for return within 60 days if the defect is due to manufacturer negligence. User errors are not covered. Are coils returnable?
Coils are not returnable unless there's a manufacturer recall. How long will it take to process my return?
Returns are processed within 10 days, with a replacement or credit issued. What items cannot be returned?
Sale items, user-damaged items, and coils (unless recalled) are not eligible for return. What if I don’t receive my replacement or credit?
If no replacement or credit is issued within 14 days, contact Global Source at 515-633-0004.
Have any further questions? You can check out Global sources’s FAQ page for other common enquiries at this link.
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