What is Harvey Norman’s return policy?
Confused over how to start the return process for Harvey Norman?
For Harvey Norman, their official return policy states that:
For physical purchases: Each entity operating a franchisee business under the name or style including the words “Harvey Norman®” is an independent franchisee. For transactions relating to an independent franchisee (that is not Harvey Norman Online®), please contact the relevant independent franchisee. For online purchases: To discuss or obtain a remedy, please contact our Customer Support Team. The goods must be returned to us within a reasonable period, with proof of purchase and with the original packaging (if possible). In some circumstances, we may request that you return the goods to us via our Reply Paid Address to enable us to undertake an assessment of the goods prior before we provide you with an appropriate remedy. Once Harvey Norman Online® assesses the goods, our Customer Support Team will contact you to discuss an appropriate remedy. Where Harvey Norman Online® has agreed to provide a refund to you, Harvey Norman Online® will process the refund to the original method of payment you used to make your purchase. Refunds will normally be processed within seven (7) days. Where Harvey Norman Online® considers the goods to have breached a consumer guarantee, Harvey Norman Online® is responsible for the shipping costs to return the goods. Until further notice, Harvey Norman Online® will not provide a refund where you have changed your mind about the goods you have purchased from Harvey Norman Online®.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Each physical Harvey Norman store is a independent franchise and hence may have their own set of return policy. Please do reach out to the individual store with the store finder on www.harveynorman.com.au |
Return Time Period | 14 days |
Non Returnables | Depends on the franchise |
Contact Details | Submit your query at : https://www.harveynorman.com.au/help-and-support |
Upload your Harvey Norman receipt
Upload your Harvey Norman receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Harvey Norman.
- Bring your item along with receipts, warranty as well as your reason for return to the store of purchase
- Look for a store associate to assist you with your return or exchange.
What is the Harvey Norman’s return time period?
Harvey Norman's return policy allows customers to return most items within 14 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Harvey Norman?
Depends on the franchise
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Harvey Norman’s helpline:
Please contact the [Customer First Team] using the live chat on harveynorman.com.au if you believe that the goods you have purchased fail to meet a consumer guarantee, or if you wish to discuss your goods. In some cases, we may have to arrange an inspection or consult with the manufacturer of the relevant goods before determining the remedy that you are entitled to.
How do I do returns for Harvey Norman without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Harvey Norman account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Harvey Norman associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Harvey Norman receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Harvey Norman's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Harvey Norman
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Harvey Norman.
Will the shipping costs be covered for the return?
- Where Harvey Norman Online® considers the goods to have breached a consumer guarantee, Harvey Norman Online® is responsible for the shipping costs to return the goods.
How long will the refund take?
- Where Harvey Norman Online® has agreed to provide a refund to you, Harvey Norman Online® will process the refund to the original method of payment you used to make your purchase. Refunds will normally be processed within seven (7) days.
Have any further questions? You can check out Harvey Norman’s FAQ page for other common enquiries at this link.
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