What is Harvey Norman’s return policy?
Confused over how to start the return process for Harvey Norman?
For Harvey Norman, their official return policy states that:
For physical purchases: Each entity operating a franchisee business under the name or style including the words “Harvey Norman®” is an independent franchisee. For transactions relating to an independent franchisee (that is not Harvey Norman Online®), please contact the relevant independent franchisee. For online purchases: To discuss or obtain a remedy, please contact our Customer Support Team. The goods must be returned to us within a reasonable period, with proof of purchase and with the original packaging (if possible). In some circumstances, we may request that you return the goods to us via our Reply Paid Address to enable us to undertake an assessment of the goods prior before we provide you with an appropriate remedy. Once Harvey Norman Online® assesses the goods, our Customer Support Team will contact you to discuss an appropriate remedy. Where Harvey Norman Online® has agreed to provide a refund to you, Harvey Norman Online® will process the refund to the original method of payment you used to make your purchase. Refunds will normally be processed within seven (7) days. Where Harvey Norman Online® considers the goods to have breached a consumer guarantee, Harvey Norman Online® is responsible for the shipping costs to return the goods. Until further notice, Harvey Norman Online® will not provide a refund where you have changed your mind about the goods you have purchased from Harvey Norman Online®.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | Each physical Harvey Norman store is a independent franchise and hence may have their own set of return policy. Please do reach out to the individual store with the store finder on www.harveynorman.com.au |
| Return Time Period | 14 days |
| Non Returnables | Depends on the franchise |
| Contact Details | Submit your query at : https://www.harveynorman.com.au/help-and-support |
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Harvey Norman.
- Bring your item along with receipts, warranty as well as your reason for return to the store of purchase
- Look for a store associate to assist you with your return or exchange.
What is the Harvey Norman’s return time period?
Harvey Norman's return policy allows customers to return most items within 14 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Harvey Norman?
Depends on the franchise
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Harvey Norman’s helpline:
Please contact the [Customer First Team] using the live chat on harveynorman.com.au if you believe that the goods you have purchased fail to meet a consumer guarantee, or if you wish to discuss your goods. In some cases, we may have to arrange an inspection or consult with the manufacturer of the relevant goods before determining the remedy that you are entitled to.
How do I do returns for Harvey Norman without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Harvey Norman account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Harvey Norman associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Harvey Norman receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Harvey Norman’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQ Section
Beyond what we have covered, here are some common questions relating to processing returns at Harvey Norman.
Will the shipping costs be covered for the return?
- Where Harvey Norman Online® considers the goods to have breached a consumer guarantee, Harvey Norman Online® is responsible for the shipping costs to return the goods.
How long will the refund take?
- Where Harvey Norman Online® has agreed to provide a refund to you, Harvey Norman Online® will process the refund to the original method of payment you used to make your purchase. Refunds will normally be processed within seven (7) days.
Have any further questions? You can check out Harvey Norman’s FAQ page for other common enquiries at this link.
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