What is HomeSense’s return policy?

Confused over how to start the return process for HomeSense?

For HomeSense, their official return policy states that:

We will gladly refund your purchase within 10 days, with original register receipt and tickets attached to the merchandise. Refunds given will be in the tender paid. Customers may also select a gift card for the value if they wish.

Here is a summary table:

Aspect	Details
Return Policy	Homesense has a return policy that allows return in 10 days, if you can present original receipts and tags
Return Time Period	10 days
Non Returnables	Any cosmetics or personal care items that have been opened cannot be returned, along with food products that are no longer sealed. Assembled furniture is also non-returnable, as are items marked as Final Sale (typically with red tags). The store won't accept returns on anything missing its original tags or receipt, and this extends to bath mats, pillows, or bedding where the packaging has been opened. Similarly, opened packages of textile items like towels or sheets cannot be returned. Finally, any merchandise that shows signs of use, soil, or damage is not eligible for return. If you're shopping at HomeSense, it's always wise to keep your receipt and maintain original packaging, as you'll need to make any returns within 30 days of purchase.
Contact Details	1-800-646-9466

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with HomeSense.

Check Eligibility: Ensure the item is eligible for return, within 14 days of purchase. The item should be in its original condition and packaging with proof of purchase (receipt).
Visit the Store: Bring the item, receipt, and any original packaging to your local Metro store.
Go to Customer Service: Visit the customer service desk where a staff member will process your return.

What is the HomeSense’s return time period?

HomeSense's return policy allows customers to return most items within 10 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at HomeSense?

At HomeSense, several items are strictly non-returnable for hygiene and safety reasons. Any cosmetics or personal care items that have been opened cannot be returned, along with food products that are no longer sealed. Assembled furniture is also non-returnable, as are items marked as Final Sale (typically with red tags). The store won't accept returns on anything missing its original tags or receipt, and this extends to bath mats, pillows, or bedding where the packaging has been opened. Similarly, opened packages of textile items like towels or sheets cannot be returned. Finally, any merchandise that shows signs of use, soil, or damage is not eligible for return. If you're shopping at HomeSense, it's always wise to keep your receipt and maintain original packaging, as you'll need to make any returns within 30 days of purchase.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to HomeSense’s helpline:

For additional assistance, you may contact HomeSense Canada: 1-800-646-9466 (Monday-Saturday, 9am-5pm EST)

How do I do returns for HomeSense without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your HomeSense account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with HomeSense associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your HomeSense receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make HomeSense’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at HomeSense.

Does Homesense exchange without a receipt?

What if I don't have a receipt? For returns without a register receipt, valid government issued photo identification must be provided, and any refunds given will be in the form of gift card. Returns may be limited or declined, at our discretion.

Have any further questions? You can check out HomeSense’s FAQ page for other common enquiries at this link.

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