What is HomeSense’s return policy?
Confused over how to start the return process for HomeSense?
For HomeSense, their official return policy states that:
We will gladly refund your purchase within 10 days, with original register receipt and tickets attached to the merchandise. Refunds given will be in the tender paid. Customers may also select a gift card for the value if they wish.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Homesense has a return policy that allows return in 10 days, if you can present original receipts and tags |
Return Time Period | 10 days |
Non Returnables | Any cosmetics or personal care items that have been opened cannot be returned, along with food products that are no longer sealed. Assembled furniture is also non-returnable, as are items marked as Final Sale (typically with red tags). The store won't accept returns on anything missing its original tags or receipt, and this extends to bath mats, pillows, or bedding where the packaging has been opened. Similarly, opened packages of textile items like towels or sheets cannot be returned. Finally, any merchandise that shows signs of use, soil, or damage is not eligible for return. If you're shopping at HomeSense, it's always wise to keep your receipt and maintain original packaging, as you'll need to make any returns within 30 days of purchase. |
Contact Details | 1-800-646-9466 |
Upload your HomeSense receipt
Upload your HomeSense receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with HomeSense.
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Check Eligibility: Ensure the item is eligible for return, within 14 days of purchase. The item should be in its original condition and packaging with proof of purchase (receipt).
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Visit the Store: Bring the item, receipt, and any original packaging to your local Metro store.
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Go to Customer Service: Visit the customer service desk where a staff member will process your return.
What is the HomeSense’s return time period?
HomeSense's return policy allows customers to return most items within 10 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at HomeSense?
At HomeSense, several items are strictly non-returnable for hygiene and safety reasons. Any cosmetics or personal care items that have been opened cannot be returned, along with food products that are no longer sealed. Assembled furniture is also non-returnable, as are items marked as Final Sale (typically with red tags). The store won't accept returns on anything missing its original tags or receipt, and this extends to bath mats, pillows, or bedding where the packaging has been opened. Similarly, opened packages of textile items like towels or sheets cannot be returned. Finally, any merchandise that shows signs of use, soil, or damage is not eligible for return. If you're shopping at HomeSense, it's always wise to keep your receipt and maintain original packaging, as you'll need to make any returns within 30 days of purchase.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to HomeSense’s helpline:
For additional assistance, you may contact HomeSense Canada: 1-800-646-9466 (Monday-Saturday, 9am-5pm EST)
How do I do returns for HomeSense without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your HomeSense account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with HomeSense associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your HomeSense receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change HomeSense's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with HomeSense
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at HomeSense.
Does Homesense exchange without a receipt?
- What if I don't have a receipt? For returns without a register receipt, valid government issued photo identification must be provided, and any refunds given will be in the form of gift card. Returns may be limited or declined, at our discretion.
Have any further questions? You can check out HomeSense’s FAQ page for other common enquiries at this link.
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