What is House of frasers’s return policy?

Confused over how to start the return process for House of frasers?

For House of frasers, their official return policy states that:

You can now return your online FRASERS order in a few easy steps. All items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered. When returning all or part of your order due to a change of mind, using our returns portal ( https://houseoffraser.returns.international/pro ), you will be charged postage to return your items back to us, if your item is faulty, incorrect or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return. If you’ve had items delivered to you from one of our brand partners, please see additional information for returning those items on our brand partner returns page. Unfortunately, we are unable to accept returns of online orders in stores, including click & collect orders.

Here is a summary table:

Aspect	Details
Return Policy	All items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered.
Return Time Period	28 days
Non Returnables	Deposits, magazines, personalized or bespoke items (e.g., made-to-order goods), perishable items (e.g., food), unsealed health or hygiene-sensitive products (e.g., cosmetics, lingerie, mattresses, swimwear), unsealed computer games, and items inseparably mixed after delivery.
Contact Details	1890 2211 33

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with House of frasers.

Securely repack your items.
Login to the returns portal using your order number and email address.
Select your preferred tracked returns service.
There is print at home, paperless and collection options available.
You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.

What is the House of frasers’s return time period?

House of frasers's return policy allows customers to return most items within 28 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at House of frasers?

Unless they are defective, faulty or damaged, you may not cancel or return any of the following items: Deposits; Magazines; Personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. furniture); Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods); Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear); Any computer games where the seal on the wrapping has been broken; and any items that have been inseparably mixed after delivery.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to House of frasers’s helpline:

For assistance with returns or inquiries, contact Frasers customer services at 1890 22 11 33 or email ecommerce@dairygold.ie.

How do I do returns for House of frasers without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your House of frasers account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with House of frasers associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your House of frasers receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make House of frasers’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at House of frasers.

Can I exchange an order?

In the event you change your mind, you can return an online item for a full refund only.
Frasers cannot exchange goods purchased online.

Extended Christmas Returns Policy

Frasers has extended our usual returns timeframe to give customers peace of mind when shopping during the festive period.
For items ordered online - Frasers is happy to offer a refund for items purchased online from Monday 28th October 2024, as long as they are returned unworn and in perfect saleable condition within their original packaging up until Sunday 5th January 2025.
For items purchased in store - Frasers is happy to offer a credit note for items purchased in store from Monday 28th October 2024, as long as they are returned unworn and in perfect saleable condition within their original packaging up until Sunday 5th January 2025.

Have any further questions? You can check out House of frasers’s FAQ page for other common enquiries at this link.

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