What is House of frasers’s return policy?
Confused over how to start the return process for House of frasers?
For House of frasers, their official return policy states that:
You can now return your online FRASERS order in a few easy steps. All items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered. When returning all or part of your order due to a change of mind, using our returns portal ( https://houseoffraser.returns.international/pro ), you will be charged postage to return your items back to us, if your item is faulty, incorrect or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return. If you’ve had items delivered to you from one of our brand partners, please see additional information for returning those items on our brand partner returns page. Unfortunately, we are unable to accept returns of online orders in stores, including click & collect orders.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | All items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered. |
Return Time Period | 28 days |
Non Returnables | Deposits, magazines, personalized or bespoke items (e.g., made-to-order goods), perishable items (e.g., food), unsealed health or hygiene-sensitive products (e.g., cosmetics, lingerie, mattresses, swimwear), unsealed computer games, and items inseparably mixed after delivery. |
Contact Details | 1890 2211 33 |
Upload your House of frasers receipt
Upload your House of frasers receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with House of frasers.
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Securely repack your items.
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Login to the returns portal using your order number and email address.
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Select your preferred tracked returns service.
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There is print at home, paperless and collection options available.
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You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
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Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
What is the House of frasers’s return time period?
House of frasers's return policy allows customers to return most items within 28 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at House of frasers?
Unless they are defective, faulty or damaged, you may not cancel or return any of the following items: Deposits; Magazines; Personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. furniture); Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods); Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear); Any computer games where the seal on the wrapping has been broken; and any items that have been inseparably mixed after delivery.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to House of frasers’s helpline:
For assistance with returns or inquiries, contact Frasers customer services at 1890 22 11 33 or email ecommerce@dairygold.ie.
How do I do returns for House of frasers without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your House of frasers account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with House of frasers associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your House of frasers receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change House of frasers's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with House of frasers
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at House of frasers.
Can I exchange an order?
- In the event you change your mind, you can return an online item for a full refund only.
- Frasers cannot exchange goods purchased online.
Extended Christmas Returns Policy
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Frasers has extended our usual returns timeframe to give customers peace of mind when shopping during the festive period.
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For items ordered online - Frasers is happy to offer a refund for items purchased online from Monday 28th October 2024, as long as they are returned unworn and in perfect saleable condition within their original packaging up until Sunday 5th January 2025.
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For items purchased in store - Frasers is happy to offer a credit note for items purchased in store from Monday 28th October 2024, as long as they are returned unworn and in perfect saleable condition within their original packaging up until Sunday 5th January 2025.
Have any further questions? You can check out House of frasers’s FAQ page for other common enquiries at this link.
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