Kingfisher's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Kingfisher’s return policy?

Confused over how to start the return process for Kingfisher?

For Kingfisher, their official return policy states that:

In the first instance please contact our sales team ASAP to report the fault, they may require a description of the fault alongside supporting images to be sent via email in order to assess the situation. The return and refund process is carried out on a case-by case basis. We will either arrange for the faulty items to be collected and issue you with a replacement/refund, or ask for you to return the products and reimburse you for the cost of returning it plus the required refund.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Kingfisher.

Please contact their sales team for assistance. You may need to provide your order number, reason for the return, and details about the item. Repackage the item securely in its original packaging, including any accessories, manuals, or other items that came with it.

What is the Kingfisher’s return time period?

Kingfisher's return policy allows customers to return most items within unfixed days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Kingfisher?

Kingfisher Direct generally does not accept returns for customized or personalized items, perishable goods, opened or used products, hygiene-related items like masks or gloves, clearance or sale items, and goods damaged due to customer misuse. Certain hazardous materials may also be non-returnable due to safety regulations. For specific details, consult their Returns Policy or contact their customer service team.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Kingfisher’s helpline:

If you have placed an order with KingFisher and have any questions regarding your delivery or the products you have received, please call 01777 858009 or email: customerservices@kingfisherdirect.co.uk

How do I do returns for Kingfisher without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Kingfisher account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Kingfisher associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Kingfisher receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Kingfisher’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Kingfisher.

I have received my order but the product(s) was damaged on arrival, how can I arrange a replacement?

• We are extremely sorry if your order was damaged in the delivery process. Please contact our sales team ASAP to report the damage

I have received my order but the product(s) are not suitable or are no longer required, how can I return the goods for a refund?

• We understand that sometimes the products you order may not be as expected, or no longer required. Please always contact us before returning any goods so we can advise and arrange a collection service if required.

Have any further questions? You can check out Kingfisher’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping