What is Kmart’s return policy?
Confused over how to start the return process for Kmart?
For Kmart, their official return policy states that:
Kmart's returns policy allows customers to return items within 60 days of purchase (or 365 days for OnePass members) with proof of purchase required from August 1, 2024. Items must be in resaleable condition with original packaging, unworn, unused, and unassembled, with original ticketing for clothes. Refunds are processed to the original payment method or as an exchange voucher. Certain items cannot be returned including opened cosmetics, beauty products, fragrances, hosiery, underwear (except bras), swimwear, pierced jewelry, opened bedding, used furniture, gift cards, and food items. Online orders can be returned to any store with proof of purchase, though delivery fees are non-refundable, and white goods returns incur a collection fee. All returns are subject to Australian Consumer Law guarantees for faulty items, with photo ID required for returns without proof of purchase.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Kmart offers 60-day returns (365 for OnePass members) with proof of purchase, requiring items to be unused in original condition. Returns exclude opened cosmetics, beauty items, underwear, and used furniture, with refunds to original payment method. |
Return Time Period | 60 days |
Non Returnables | Opened cosmetics, beauty products, fragrances, hosiery, underwear (except bras), swimwear, pierced jewelry, opened bedding, used furniture, gift cards, and food items. |
Contact Details | 1800 124 125 |
Upload your Kmart receipt
Upload your Kmart receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Kmart.
To return items to Kmart, bring your product in its original packaging with proof of purchase (receipt, digital receipt, or photo of receipt with barcode) to any Kmart store – you don't need to return to the original purchase location. Staff will verify your proof of purchase and item condition before processing a refund to your original payment method or providing an exchange voucher. Online orders can be returned to any store with proof of purchase (though delivery fees are non-refundable), while for white goods and bulky items, you'll need to call Kmart Customer Care at 1800 124 125 to arrange collection, which will incur a fee. If you live far from a store, it's recommended to call customer service before traveling to make a return.
What is the Kmart’s return time period?
Kmart's return policy allows customers to return most items within 60 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Kmart?
Certain items cannot be returned including opened cosmetics, beauty products, fragrances, hosiery, underwear (except bras), swimwear, pierced jewelry, opened bedding, used furniture, gift cards, and food items.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Kmart’s helpline:
AI Assisted Live chat is now available 24 hours a day, 7 days a week. If you would like to speak to KMart on the phone, theirr team is available: For online shopping, store and product enquiries: Please call us on 1800 124 125 8am – 6pm AEST Monday – Friday 8am - 5pm AEST Saturday
How do I do returns for Kmart without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Kmart account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Kmart associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Kmart receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Kmart's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Kmart
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Kmart.
What proof of purchase is accepted?
- Kmart receipt, digital receipt in app, clear photo of receipt with barcode, online tax invoice, or OnePass statement
Can I return online orders to store?
- Yes, any store will accept online returns with proof of purchase
Have any further questions? You can check out Kmart’s FAQ page for other common enquiries at this link.
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