What is Kmart’s return policy?
Confused over how to start the return process for Kmart?
For Kmart, their official return policy states that:
Kmart's returns policy allows customers to return items within 60 days of purchase (or 365 days for OnePass members) with proof of purchase required from August 1, 2024. Items must be in resaleable condition with original packaging, unworn, unused, and unassembled, with original ticketing for clothes. Refunds are processed to the original payment method or as an exchange voucher. Certain items cannot be returned including opened cosmetics, beauty products, fragrances, hosiery, underwear (except bras), swimwear, pierced jewelry, opened bedding, used furniture, gift cards, and food items. Online orders can be returned to any store with proof of purchase, though delivery fees are non-refundable, and white goods returns incur a collection fee. All returns are subject to Australian Consumer Law guarantees for faulty items, with photo ID required for returns without proof of purchase.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | Kmart offers 60-day returns (365 for OnePass members) with proof of purchase, requiring items to be unused in original condition. Returns exclude opened cosmetics, beauty items, underwear, and used furniture, with refunds to original payment method. |
| Return Time Period | 60 days |
| Non Returnables | Opened cosmetics, beauty products, fragrances, hosiery, underwear (except bras), swimwear, pierced jewelry, opened bedding, used furniture, gift cards, and food items. |
| Contact Details | 1800 124 125 |
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Kmart.
To return items to Kmart, bring your product in its original packaging with proof of purchase (receipt, digital receipt, or photo of receipt with barcode) to any Kmart store – you don't need to return to the original purchase location. Staff will verify your proof of purchase and item condition before processing a refund to your original payment method or providing an exchange voucher. Online orders can be returned to any store with proof of purchase (though delivery fees are non-refundable), while for white goods and bulky items, you'll need to call Kmart Customer Care at 1800 124 125 to arrange collection, which will incur a fee. If you live far from a store, it's recommended to call customer service before traveling to make a return.
What is the Kmart’s return time period?
Kmart's return policy allows customers to return most items within 60 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Kmart?
Certain items cannot be returned including opened cosmetics, beauty products, fragrances, hosiery, underwear (except bras), swimwear, pierced jewelry, opened bedding, used furniture, gift cards, and food items.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Kmart’s helpline:
AI Assisted Live chat is now available 24 hours a day, 7 days a week. If you would like to speak to KMart on the phone, theirr team is available: For online shopping, store and product enquiries: Please call us on 1800 124 125 8am – 6pm AEST Monday – Friday 8am - 5pm AEST Saturday
How do I do returns for Kmart without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Kmart account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Kmart associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Kmart receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Kmart’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQ Section
Beyond what we have covered, here are some common questions relating to processing returns at Kmart.
What proof of purchase is accepted?
- Kmart receipt, digital receipt in app, clear photo of receipt with barcode, online tax invoice, or OnePass statement
Can I return online orders to store?
- Yes, any store will accept online returns with proof of purchase
Have any further questions? You can check out Kmart’s FAQ page for other common enquiries at this link.
Found this article helpful?
Read on to find out more about Receiptor AI.
