What is Lenovo’s return policy?
Confused over how to start the return process for Lenovo?
For Lenovo, their official return policy states that:
Lenovo's return policy for purchases made directly from Lenovo (either online or via their telesales) is a 30-calendar-day return period from the date of invoice. Products must be returned in their original condition and packaging, with all accessories, in order to be eligible for a full refund. You must contact Lenovo for a Return Authorization before sending anything back. A restocking fee of up to 15% may apply on non-defective opened returns (Lenovo's terms mention this). Exceptions: Software (opened or downloaded) is generally not returnable. Personalized or build-to-order products might be subject to restocking fees or not returnable unless defective, depending on the item (Lenovo usually still allows return within 30 days but will charge the fee if it's an unusual config). Services and warranties (like extended warranty plans) can typically be cancelled for a refund within 30 days if not used. Lenovo does not accept returns beyond 30 days. Also, any products not purchased directly from Lenovo must be returned to the original seller (Lenovo won't take those back). For phones, tablets, and accessories, the same 30-day policy applies. If a product arrives damaged or wrong, Lenovo covers return shipping and no restock fee, of course. Summing up: 30 days from invoice, need return authorization, possible 15% restock fee, opened software not returnable.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | Lenovo offers 30-day returns from invoice date with return authorization required. Items must be in original condition and packaging. Up to 15% restocking fee may apply to opened returns. |
| Return Time Period | 30 days |
| Non Returnables | Opened software and custom-configured products may be non-returnable or subject to fees. Only products purchased directly from Lenovo are eligible. |
| Contact Details | Call Lenovo customer service within 30 days for return authorization. They'll provide return instructions and shipping details. |
Upload your Lenovo receipt
Upload your Lenovo receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Lenovo.
To return Lenovo products, contact Lenovo customer service within 30 days to obtain return authorization. Provide your order/invoice number and reason for return. Lenovo will provide return instructions and shipping information. Pack items securely in original packaging with all accessories and documentation. Include return authorization information and ship via trackable method. Processing time varies but typically takes several business days once received.
What is the Lenovo’s return time period?
Lenovo's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Lenovo?
Non-returnable items include opened/downloaded software and products not purchased directly from Lenovo. Build-to-order products may be subject to restocking fees. Items must be in original condition with all accessories.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Lenovo’s helpline:
Contact Lenovo customer service within 30 days to obtain return authorization before shipping any returns.
How do I do returns for Lenovo without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Lenovo account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Lenovo associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Lenovo receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Lenovo’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Lenovo.
Can I return a custom laptop? Build-to-order products may be returnable within 30 days but are often subject to restocking fees depending on the configuration.
Have any further questions? You can check out Lenovo’s FAQ page for other common enquiries at this link.
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