Lowes's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Lowes’s return policy?

Confused over how to start the return process for Lowes?

For Lowes, their official return policy states that:

Returns with a valid proof of purchase at Lowe's will be exchanged or refunded to the original payment method, with specific exceptions: Purchases made with a check will be refunded as In-Store Credit within 3 days; after that, refunds may be in cash or In-Store Credit depending on verification. No refund will be given if there is an outstanding bad check. Cash and cash equivalents over $1,000 will be refunded via check from Lowe's corporate office. Gift cards and similar payment methods will be refunded as In-Store Credit. Lowe's Pay refunds will be processed by the financing institution and cannot be refunded as cash or In-Store Credit. MyLowe’s Money™ will be refunded to the digital wallet. Purchases on Lowe’s Commercial Accounts or Business Accounts can be returned within 365 days unless stated otherwise. Most new, unused merchandise can be refunded or exchanged with receipt within 90 days of the original purchase date, unless noted in our Return Policy Exceptions. Note: this does not include products purchased from Lowe outlet locations, where except for permitted returns, all sales are final nd may not be returned.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Lowes.

• Gather Your Items: Collect the item(s) you wish to return, along with the original receipt or proof of purchase. Ensure the items are in their original condition and packaging.
• Visit a Lowe’s Store: Bring the items to your nearest Lowe's store. Go to the customer service desk or any checkout counter.
• Process the Return: Present your item(s) and receipt to a store associate. They will process the return and issue a refund to the original payment method, or offer an exchange.
• Refund Methods: Be aware of the refund methods specific to your payment type (e.g., cash refunds, store credit for gift cards).
• Returns by Mail (if applicable): If you prefer to return items by mail, check Lowe's website for instructions on how to initiate a return through their online system.

What is the Lowes’s return time period?

Lowes's return policy allows customers to return most items within 90 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Lowes?

At Lowe's, the following items cannot be returned: labor and installation charges, delivery and shipping fees (unless due to Lowe’s error), in-store credits, refund cards, merchandise cards, gift cards (including Lowe’s, third-party, Visa®, or Mastercard®), safety masks, highway trailers, as-is merchandise, paint samples, and items that may have encountered bodily fluids or waste once used. Always check with Lowe's for the latest return policies.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Lowes’s helpline:

Visit Lowe's Help Center to find answers to common questions, use their online chat, and more. You may also contact their customer service team at 1-800-445-6937.

How do I do returns for Lowes without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Lowes account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Lowes associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Lowes receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Lowes’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Lowes.

Can I return a purchase that was a gift?

• You can return the item with the original receipt as long as it meets the return window guidelines.

How do I return an appliance or large and heavy item?

• If you need to return an appliance or oversize item, you can bring the item back to your closest store or call Lowe’s customer care at 1-800-445-6937 to discuss home pickup eligibility.

Have any further questions? You can check out Lowes’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping