What is Lululemon’s return policy?

Confused over how to start the return process for Lululemon?

For Lululemon, their official return policy states that:

Our returns process is free (and seamless). Your product is eligible for return within 30 days of the delivery date (for online purchases) or purchase date (for in-store purchases). If you made a purchase between October 16 and December 24, you have until January 23 to return or exchange it. Online purchases can be returned online or in store (exchanges can only be done in stores). Store purchases can be returned in store or by contacting us. The merchandise must be unwashed and unworn with the original hangtags attached. Shoes can be worn but must be in the box. Proof of payment must accompany the return, and all products are subject to inspection.

Here is a summary table:

Aspect	Details
Return Policy	Returns can be made online by mail or in person at your closest store location, but can’t be processed at lululemon outlet stores. For an exchange, please visit a lululemon store.
Return Time Period	30 days
Non Returnables	Gift cards, face masks, and, product from “We Made Too Much” and final sale and can't be returned or exchanged
Contact Details	1-877-263-9300

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Lululemon.

In-Store:

Bring item + original tags
Bring your ID + inform the staff about your original payment method
You may visit any store for your return

Online:

Search your return using the return ID found in your email and your email address, and find your shipping label on the top, right-hand corner of the Return Details page.
Log into your lululemon account, select “view purchase details”, find the order or item(s) you returned, choose “view return details”, and then you’ll see a shipping label link on the top right-hand corner of the Return Details page.

What is the Lululemon’s return time period?

Lululemon's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Lululemon?

Gift cards, face masks, and, product from “We Made Too Much” and final sale and can't be returned or exchanged

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Lululemon’s helpline:

Lululemon Customer Help Contacts: Phone: 1-877-263-9300 Hours: Available daily from 7 AM - 10 PM EST Text: 1-877-263-9300 Online Chat: Available on website

How do I do returns for Lululemon without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Lululemon account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with Lululemon associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Lululemon receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Lululemon’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Lululemon.

Can I return without tags?

No, items must have original tags attached.

Are returns free?

Yes, both in-store and online returns are free.

Can I return gifts?

Yes, you will receive merchandise credit.

Can I return shoes?

If you’ve tested out your shoes and they’re not working out, Lululemon is happy to provide a full refund or exchange within 30 days of the original purchase date. Shoes must be in the box and accompanied by proof of purchase.

Have any further questions? You can check out Lululemon’s FAQ page for other common enquiries at this link.

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