What is Lyreco’s return policy?

Confused over how to start the return process for Lyreco?

For Lyreco, their official return policy states that:

You can return Stocked Products to us for free (excluding Non-returnable Goods). We will offer refunds or credits for items returned within 30 days of delivery, provided they remain unopened and are returned in their original packaging and condition.

Here is a summary table:

Aspect	Details
Return Policy	If a product does not meet your expectations, Lyreco will take it back free of charge within 30 days after delivery.
Return Time Period	30 days
Non Returnables	Food and drinks, Non- stock products
Contact Details	08000 858585

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Lyreco.

To begin a return, follow these steps:

Go to your 'Order History' and locate the relevant order. If the return icon under the order date appears in blue, it means returns are possible for this order.
Click on the blue icon, and you will be given the option to return the entire delivery or individual items. You can also adjust the quantity to be returned.
After selecting the item(s) for return, click 'Confirm Return.' You will then be prompted to choose a reason for the return from the drop-down menu.
Confirm that the items are still in their original packaging and click 'Confirm.'
Returns will be collected from the address they were originally delivered to within 5 working days.

Please have either your Lyreco customer number, order number, invoice number or your own Purchase Order number to hand.

What is the Lyreco’s return time period?

Lyreco's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Lyreco?

Non-stock products are not eligible for returns. For health and safety reasons, Lyreco cannot accept returns of food and drink products unless they are found to be defective.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Lyreco’s helpline:

If you require further assistance, you can chat with a member of Lyreco's team via the chat facility below or call them at 08000 858585.

How do I do returns for Lyreco without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Lyreco account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with Lyreco associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Lyreco receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Lyreco’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Lyreco.

What if I want to make a return after 30 days

After 30 days, items will no longer be returned (unless there is a longer warranty period or prior authorisation from Lyreco).

How will I know if the item is returnable?

If the product is non-returnable, you will find this logo: in the ‘details’ section of the product on the Webshop. These items can only be returned if they arrive faulty.

Have any further questions? You can check out Lyreco’s FAQ page for other common enquiries at this link.

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