What is Macy's’s return policy?

Confused over how to start the return process for Macy's?

For Macy's, their official return policy states that:

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail or in-store within 30 days of purchase. See below for exceptions. Start a return here. Non-Star Reward members will be deducted a $9.99 Return Shipping fee plus tax, where applicable, from your refund. New or gently used cosmetic or fragrance products purchased at Macy's that do not meet your needs will be accepted for return. Items purchased in a store must be returned to a store. Items purchased online can be returned to a store or by initiating the return online. Items shipped and sold by sellers must be returned by initiating the return online.

Here is a summary table:

Aspect	Details
Return Policy	Macy's accepts returns within 90 days with original tags and receipt for full refund, or store credit without receipt. Designer items have 14-day returns, electronics and Last Act items 30 days. Returns accepted in-store or by mail.
Return Time Period	90 days
Non Returnables	used, damaged, or altered items; opened cosmetics; holiday decor after the holiday; custom items; select area rugs; items without tags; nursing products; PPE; gift cards; and marked Final Sale items.
Contact Details	1-800-289-6229

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Macy's.

Return to a store:

Items purchased in a store must be returned to a store. Items purchased online can be returned by mail or to a store. Bring your original receipt.

No receipt? No Problem. We can use the following information to look up your purchase:

The credit card used to make the purchase
The order number or ship confirmation email
The shipping label or packing list
The gift registry number
We cannot process returns at curbside.

Return by mail:

Return shipping is free for Star Reward members. For non-members, a $9.99 return shipping fee plus tax where applicable will be deducted from your refund. Sign up for Star Rewards here.
Only items purchased online can be returned by mail. Start a return here.

Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes, and apply the correct return label to each box to ensure you receive your refund without further delays. Once your return is received at our return facility, it may take up to 7 days to process your refund.

There is a charge for scheduled return pickup in areas offering the service.

What is the Macy's’s return time period?

Macy's's return policy allows customers to return most items within 90 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Macy's?

Macy's has specific return policies for different departments: Area rugs must be returned within 30 days through mail or select stores; personalized items are final sale; mattresses have a 120-day trial with a 14-day return window; Backstage items need 30-day returns to Backstage locations only; designer merchandise varies by brand (14-30 days); jewelry and watches require 30-day returns with 14-day inspection; Finish Line items need 30-day returns; food, beverages, plants, gift cards, and Last Act items are final sale. Most returns require original tags and condition, with some departments charging restocking or pickup fees. Beauty Box items, bridal salon purchases, and personalized merchandise cannot be returned.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Macy's’s helpline:

For returns, contact Macy's Customer Service at 800-289-6229 (10 AM - 10 PM ET daily), or for Fine Rug Gallery returns specifically, call 888-241-8288 (Mon-Fri, 9 AM-5 PM ET).

How do I do returns for Macy's without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Macy's account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with Macy's associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Macy's receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Macy's’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Macy's.

How long do I have to return most items?

90 days for regular merchandise with receipt. Can I return without a receipt?
Yes, but you'll receive store credit at current selling price. Do I need the original tags?
Yes, items must have original tags attached.

Have any further questions? You can check out Macy's’s FAQ page for other common enquiries at this link.

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