What is Macy's’s return policy?
Confused over how to start the return process for Macy's?
For Macy's, their official return policy states that:
We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail or in-store within 30 days of purchase. See below for exceptions. Start a return here. Non-Star Reward members will be deducted a $9.99 Return Shipping fee plus tax, where applicable, from your refund. New or gently used cosmetic or fragrance products purchased at Macy's that do not meet your needs will be accepted for return. Items purchased in a store must be returned to a store. Items purchased online can be returned to a store or by initiating the return online. Items shipped and sold by sellers must be returned by initiating the return online.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Macy's accepts returns within 90 days with original tags and receipt for full refund, or store credit without receipt. Designer items have 14-day returns, electronics and Last Act items 30 days. Returns accepted in-store or by mail. |
Return Time Period | 90 days |
Non Returnables | used, damaged, or altered items; opened cosmetics; holiday decor after the holiday; custom items; select area rugs; items without tags; nursing products; PPE; gift cards; and marked Final Sale items. |
Contact Details | 1-800-289-6229 |
Upload your Macy's receipt
Upload your Macy's receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Macy's.
Return to a store:
- Items purchased in a store must be returned to a store. Items purchased online can be returned by mail or to a store. Bring your original receipt.
No receipt? No Problem. We can use the following information to look up your purchase:
- The credit card used to make the purchase
- The order number or ship confirmation email
- The shipping label or packing list
- The gift registry number
- We cannot process returns at curbside.
Return by mail:
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Return shipping is free for Star Reward members. For non-members, a $9.99 return shipping fee plus tax where applicable will be deducted from your refund. Sign up for Star Rewards here.
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Only items purchased online can be returned by mail. Start a return here.
Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes, and apply the correct return label to each box to ensure you receive your refund without further delays. Once your return is received at our return facility, it may take up to 7 days to process your refund.
- There is a charge for scheduled return pickup in areas offering the service.
What is the Macy's’s return time period?
Macy's's return policy allows customers to return most items within 90 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Macy's?
Macy's has specific return policies for different departments: Area rugs must be returned within 30 days through mail or select stores; personalized items are final sale; mattresses have a 120-day trial with a 14-day return window; Backstage items need 30-day returns to Backstage locations only; designer merchandise varies by brand (14-30 days); jewelry and watches require 30-day returns with 14-day inspection; Finish Line items need 30-day returns; food, beverages, plants, gift cards, and Last Act items are final sale. Most returns require original tags and condition, with some departments charging restocking or pickup fees. Beauty Box items, bridal salon purchases, and personalized merchandise cannot be returned.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Macy's’s helpline:
For returns, contact Macy's Customer Service at 800-289-6229 (10 AM - 10 PM ET daily), or for Fine Rug Gallery returns specifically, call 888-241-8288 (Mon-Fri, 9 AM-5 PM ET).
How do I do returns for Macy's without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Macy's account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Macy's associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Macy's receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Macy's's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Macy's
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Macy's.
How long do I have to return most items?
- 90 days for regular merchandise with receipt. Can I return without a receipt?
- Yes, but you'll receive store credit at current selling price. Do I need the original tags?
- Yes, items must have original tags attached.
Have any further questions? You can check out Macy's’s FAQ page for other common enquiries at this link.
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