What is Marks & Spencer’s return policy?
Confused over how to start the return process for Marks & Spencer?
For Marks & Spencer, their official return policy states that:
Our standard returns policy is 35 days. This applies to both online and in-store purchases, except Sale items. You have 14 days to return Sale items bought online, unless otherwise stated; exclusions apply. You have 14 days to notify us if you want to return sale items bought online. Go to your Account page and select the items you’d like to return. You then have a further 14 days (from the day you notify us) to return your items via your chosen method. Please note we do not accept returns outside of the dates stated in our returns policy, above. If all the items in your basket are Sale items and you opt to collect them from a store, in most cases you will not be able to return by post. You can, however, return these to any store free of charge. Clothing or homeware items bought at our main clothing and home stores can only be returned at our main clothing and home stores. Outlet items bought in our Outlet stores, can also only be returned to our outlet stores. This means that they also cannot be returned at Simply Food stores, M&S Food stores or via post. All returns should be made in their original condition – by this, we mean: • Item(s) should be in an unworn and unused condition • Multi-pack items must all be returned together • 3 for 2 items can be returned individually but will be refunded based on the promotional price paid • If the original purchase contained a free item, this item must also be returned • Items with hygiene seals must be returned with the seals intact (swimwear, underwear, duvets, etc) • Beauty products must be returned with their tamper seals intact
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Mark and Spencer's standard returns policy is 35 days. This applies to both online and in-store purchases, except Sale items. You have 14 days to return Sale items bought online, unless otherwise stated; exclusions apply. |
Return Time Period | 35 days |
Non Returnables | Face coverings, Beauty products*, bra accessories*, duvets*, earrings*, flowers, food, food gifts, Food to Order, fruit baskets, furniture, gift cards, hampers, made-to-measure and personalised items, mattress protectors*, pillows*, plants, single-use carrier bags, swimwear*, toiletries*, wine, non-branded toys and gifts*, non-branded luggage plus kitchen electrical goods and any products with a seal, where the seal is broken cannot be returned. |
Contact Details | 03330 148000 |
Upload your Marks & Spencer receipt
Upload your Marks & Spencer receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Marks & Spencer.
For in-store returns:
- Show the barcode and the card you paid with
- Return processed the same day -They will refund the card you paid with
For returns by post:
- Go to ‘Orders & returns’ in your account. Find your order and click ‘Return item(s)’
- You can see how many days you have left to return your items and give your reason for return. These reasons help us to improve our designs and create the best possible products for you
- Select your preferred return method. Returning directly to one of our clothing and homeware stores is the fastest way to get your refund
- Once your return barcode is created, you can start your return based on the method you selected
- Track the journey of your returned item, and find out when to expect your refund, from your M&S account
- Please note: for instructions on how to return a WatchShop or Asiatic rug purchase, please refer to our product & brands information page
- For Evri/Royal Mail returns, you can go to any Evri/Royal Mail drop-off point, even if it wasn't the one you originally selected when you completed your returns request. Your return will still be accepted at an alternative drop-off point, and you don’t need to inform us of the change.
What is the Marks & Spencer’s return time period?
Marks & Spencer's return policy allows customers to return most items within 35 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Marks & Spencer?
Face coverings, Beauty products*, bra accessories*, duvets*, earrings*, flowers, food, food gifts, Food to Order, fruit baskets, furniture, gift cards, hampers, made-to-measure and personalised items, mattress protectors*, pillows*, plants, single-use carrier bags, swimwear*, toiletries*, wine, non-branded toys and gifts*, non-branded luggage plus kitchen electrical goods and any products with a seal.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Marks & Spencer’s helpline:
You may call 03330 148000 for addiitonal help on Clothing and homeware, but for other items, do reach out to Marks and Spencer's on their website's contact us page.
How do I do returns for Marks & Spencer without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Marks & Spencer account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Marks & Spencer associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Marks & Spencer receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Marks & Spencer's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Marks & Spencer
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Marks & Spencer.
What is Marks and Spencer's extended Christmas returns policy?
- Any purchases made online or in store (except Sale items) between 10 October and 24 December 2024 can be returned as late as 26 January 2025. For purchases made from 25 December 2024 onwards, our normal refund policy will apply.
Where do I find my order summary?
- Your order summary is included in your parcel. You can also find your order summary in either your Order Confirmation email or your Ready to Collect email, if you collected your order from one of our stores.
When will I get my refund?
- The refund will be issued to the original payment card, usually within 3-5 working days; gifts will be refunded by credit receipt. If you paid using an e-gift card, we will email you within 72 hours. For orders paid for by gift card we will issue a new one to your billing address within 3-5 working days. Credit receipts are valid for 12 months in ROI stores only.
Have any further questions? You can check out Marks & Spencer’s FAQ page for other common enquiries at this link.
Found this article helpful?
Read on to find out more about Receiptor AI.
