What is Marks & Spencer’s return policy?

Confused over how to start the return process for Marks & Spencer?

For Marks & Spencer, their official return policy states that:

Our standard returns policy is 35 days. This applies to both online and in-store purchases, except Sale items. You have 14 days to return Sale items bought online, unless otherwise stated; exclusions apply. You have 14 days to notify us if you want to return sale items bought online. Go to your Account page and select the items you’d like to return. You then have a further 14 days (from the day you notify us) to return your items via your chosen method. Please note we do not accept returns outside of the dates stated in our returns policy, above. If all the items in your basket are Sale items and you opt to collect them from a store, in most cases you will not be able to return by post. You can, however, return these to any store free of charge. Clothing or homeware items bought at our main clothing and home stores can only be returned at our main clothing and home stores. Outlet items bought in our Outlet stores, can also only be returned to our outlet stores. This means that they also cannot be returned at Simply Food stores, M&S Food stores or via post. All returns should be made in their original condition – by this, we mean: • Item(s) should be in an unworn and unused condition • Multi-pack items must all be returned together • 3 for 2 items can be returned individually but will be refunded based on the promotional price paid • If the original purchase contained a free item, this item must also be returned • Items with hygiene seals must be returned with the seals intact (swimwear, underwear, duvets, etc) • Beauty products must be returned with their tamper seals intact

Here is a summary table:

Aspect	Details
Return Policy	Mark and Spencer's standard returns policy is 35 days. This applies to both online and in-store purchases, except Sale items. You have 14 days to return Sale items bought online, unless otherwise stated; exclusions apply.
Return Time Period	35 days
Non Returnables	Face coverings, Beauty products, bra accessories, duvets, earrings, flowers, food, food gifts, Food to Order, fruit baskets, furniture, gift cards, hampers, made-to-measure and personalised items, mattress protectors, pillows, plants, single-use carrier bags, swimwear, toiletries, wine, non-branded toys and gifts*, non-branded luggage plus kitchen electrical goods and any products with a seal, where the seal is broken cannot be returned.
Contact Details	03330 148000

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Marks & Spencer.

For in-store returns:

Show the barcode and the card you paid with
Return processed the same day -They will refund the card you paid with

For returns by post:

Go to ‘Orders & returns’ in your account. Find your order and click ‘Return item(s)’
You can see how many days you have left to return your items and give your reason for return. These reasons help us to improve our designs and create the best possible products for you
Select your preferred return method. Returning directly to one of our clothing and homeware stores is the fastest way to get your refund
Once your return barcode is created, you can start your return based on the method you selected
Track the journey of your returned item, and find out when to expect your refund, from your M&S account
Please note: for instructions on how to return a WatchShop or Asiatic rug purchase, please refer to our product & brands information page
For Evri/Royal Mail returns, you can go to any Evri/Royal Mail drop-off point, even if it wasn't the one you originally selected when you completed your returns request. Your return will still be accepted at an alternative drop-off point, and you don’t need to inform us of the change.

What is the Marks & Spencer’s return time period?

Marks & Spencer's return policy allows customers to return most items within 35 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Marks & Spencer?

Face coverings, Beauty products*, bra accessories*, duvets*, earrings*, flowers, food, food gifts, Food to Order, fruit baskets, furniture, gift cards, hampers, made-to-measure and personalised items, mattress protectors*, pillows*, plants, single-use carrier bags, swimwear*, toiletries*, wine, non-branded toys and gifts*, non-branded luggage plus kitchen electrical goods and any products with a seal.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Marks & Spencer’s helpline:

You may call 03330 148000 for addiitonal help on Clothing and homeware, but for other items, do reach out to Marks and Spencer's on their website's contact us page.

How do I do returns for Marks & Spencer without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Marks & Spencer account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with Marks & Spencer associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Marks & Spencer receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Marks & Spencer’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Marks & Spencer.

What is Marks and Spencer's extended Christmas returns policy?

Any purchases made online or in store (except Sale items) between 10 October and 24 December 2024 can be returned as late as 26 January 2025. For purchases made from 25 December 2024 onwards, our normal refund policy will apply.

Where do I find my order summary?

Your order summary is included in your parcel. You can also find your order summary in either your Order Confirmation email or your Ready to Collect email, if you collected your order from one of our stores.

When will I get my refund?

The refund will be issued to the original payment card, usually within 3-5 working days; gifts will be refunded by credit receipt. If you paid using an e-gift card, we will email you within 72 hours. For orders paid for by gift card we will issue a new one to your billing address within 3-5 working days. Credit receipts are valid for 12 months in ROI stores only.

Have any further questions? You can check out Marks & Spencer’s FAQ page for other common enquiries at this link.

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