Nordstrom's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Nordstrom’s return policy?

Confused over how to start the return process for Nordstrom?

For Nordstrom, their official return policy states that:

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased. If we choose to provide a refund and no record of sale is available, we'll ask for personal identification and a refund will be provided at the current price on a Nordstrom Gift Card. Need to make a return? We no longer send return labels with orders, but you can still print your own prepaid label, get a QR code to use at eligible USPS or FedEx locations or make your return in store. Please be sure to pair the item with the correct package and label. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded. We now accept eligible returns of Nordstrom and Nordstrom.com merchandise at Nordstrom Rack locations. Fine jewelry, designer and Nordstrom Marketplace items purchased at Nordstrom or Nordstrom.com are not eligible to be returned to Nordstrom Rack stores. Boutique returns must be processed at the store where they were originally purchased.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Nordstrom.

If you have a Nordstrom.com account:

• Sign into your account and visit your Purchases page.

• Choose Details on the order containing the items to be returned.

• Select Start a Return and complete all steps in the online form.

• Show your QR code at an eligible USPS or FedEx location and they'll print a shipping label for you. If you checked out as a guest:

• Start a free return.

• Enter your order number and ZIP code.

• Complete all steps in the online form.

• Show your QR code at an eligible USPS or FedEx location and they'll print a shipping label for you.

• Alternatively, you can take your return to your most convenient Nordstrom, Nordstrom Rack or Nordstrom Local.

What is the Nordstrom’s return time period?

Nordstrom's return policy allows customers to return most items within unlimited days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Nordstrom?

Nordstrom, despite its generous return policy, maintains certain restrictions on returns. The store won't accept special-occasion dresses showing signs of wear, final sale items, products damaged through wear or alterations, items missing original tags or packaging, used swimwear, merchandise without security tags, altered clothing (unless defective), and gift cards. These limitations primarily focus on items that have been worn, damaged, altered, or are missing their original components, ensuring the store maintains quality standards while protecting against return abuse.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Nordstrom’s helpline:

For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance. Please call customer service in the U.S. at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

How do I do returns for Nordstrom without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Nordstrom account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Nordstrom associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Nordstrom receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Nordstrom’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Nordstrom.

Are there restocking fees?

• No.

How do you process my return if I paid with PayPal (U.S.)?

• If the full amount of your purchase was made with PayPal, your refund will be credited to the same PayPal account. If your PayPal purchase included a Nordstrom Note or Nordstrom Gift Card, your refund will be credited to your PayPal account in separate amounts. If your return is made in store, you'll receive your refund in the form of a Nordstrom Gift Card.

How long does it take for a Nordstrom Marketplace return to show back on my account?

• Your refund status can be found in your purchase history. Please allow 10–14 business days for us to process your return. You'll receive an email confirmation when your return has been processed and when we begin issuing your refund.

Have any further questions? You can check out Nordstrom’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping