Ocado's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Ocado’s return policy?

Confused over how to start the return process for Ocado?

For Ocado, their official return policy states that:

If you change your mind about a non-perishable item, you can return it to us for free within 28 days of your delivery. We do ask that you return products in their original packaging and unused. This means that if a product is sealed or has a hygiene seal, do not remove this seal until you’re sure that you’re keeping the item.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Ocado.

Fill in the form and under ‘Reason for contact’, choose the ‘I have received an order’ option in the drop down menu. Then, under ‘My issue is’, choose the ‘I want to return an item’ from the drop down menu. Ocado will then get in touch with next steps for your return.

What is the Ocado’s return time period?

Ocado's return policy allows customers to return most items within 28 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Ocado?

At Ocado, returns are not accepted for perishable goods, such as food, due to health and safety reasons, unless they are of unsatisfactory quality. Hygiene-sensitive products, like cosmetics and personal grooming items, cannot be returned once their seals are broken. Customized or personalized items, such as made-to-order goods, are also non-returnable. Additionally, items that have been inseparably mixed with other products after delivery cannot be returned.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Ocado’s helpline:

Contact Information: Phone: 0345 656 1234 (available 7 days a week, 7:00 am - midnight) Email: Use the contact form on Ocado's website for email inquiries.

How do I do returns for Ocado without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Ocado account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Ocado associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Ocado receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Ocado’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Ocado.

How can I get a refund for missing items?

• You can request a refund quickly and easily if you discover that there's a product missing from your delivery.

• If you've received an order in the last 7 days, simply select the 'Request refund' link from the Orders page and follow the instructions.

• If more than 7 days have passed and you don't see the 'Request refund' link, please fill in our Contact Us form. This will allow us to prioritise your query and deal with it as quickly as possible.

Have any further questions? You can check out Ocado’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping