Ross's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Ross’s return policy?

Confused over how to start the return process for Ross?

For Ross, their official return policy states that:

Ross Stores uses a refund verification system. All returns are subject to system verification. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. A valid picture ID (Driver’s License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. Please note that your refund may be declined by the system. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check. Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. If merchandise was paid for with a check, cash will not be issued for five (5) days. Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item’s current selling price. Refunds will not be given on software that has been opened. Exchange for like merchandise only if software is defective. Retain the original register receipt for Gift Cards. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt. Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Tickets may also be required in select categories. For a list of select categories, see the front of your receipt or ask your cashier.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Ross.

To return items to Ross Dress for Less, bring your unworn items with original tags and receipt to any store's customer service counter within 30 days of purchase. You'll need a valid ID, and returns will be refunded to your original payment method with receipt, or as store credit without one. Morning visits typically have shorter lines, and remember that Ross doesn't accept mail-in returns.

What is the Ross’s return time period?

Ross's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Ross?

For shoppers at Ross Dress for Less, it's important to note that certain items cannot be returned to the store, including any used or worn merchandise, items missing their original tags, products without receipts after 30 days, swimwear without the hygienic liner, perishable items, anything marked as "final sale," worn jewelry and accessories, opened health and beauty items, and used undergarments. To successfully return eligible items, customers must have their receipt (or gift receipt), keep all original tags attached, make the return within 30 days of purchase, and ensure the item remains in its original condition. Since store policies can vary by location and may change over time, it's recommended to verify the return policy with your local Ross store

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Ross’s helpline:

Ross Stores Customer Service helpline can be reached at 1-800-335-7677 (1-800-335-ROSS). Representatives are available Monday through Friday from 8:30 AM to 5:30 PM Pacific Time to assist with any questions about returns, store locations, or other concerns.

How do I do returns for Ross without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Ross account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Ross associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Ross receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Ross’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Ross.

Can I mail returns back to Ross?

• No, all returns must be made in store.

What if my item is defective?

• Return defective items with receipt for full refund or exchange.

Can I return items bought at one Ross to another location?

• Yes, any Ross store will accept returns from other locations.

How will I get my refund?

• Returns will be refunded to the original payment method with receipt. Without receipt, you'll receive store credit.

Have any further questions? You can check out Ross’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

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• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping