Sainsburys's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Sainsburys’s return policy?

Confused over how to start the return process for Sainsburys?

For Sainsburys, their official return policy states that:

If you change your mind, we'll be happy to exchange or refund it for you. If it's within 30 days, in its original condition and you've got proof of purchase, you can return your item to any of our stores. Some items cannot be returned unless faulty and you can view the list here Link Opens in New Tab. Customers have 30 days to return their general merchandise and clothing product. Your statutory rights are not affected.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Sainsburys.

Please return your item to a store convenient for you, with your proof of purchase and Sainsbury's will be happy to refund or exchange. Alternatively, you can use their online refund form found on their site.

What is the Sainsburys’s return time period?

Sainsburys's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Sainsburys?

The following products are not refundable unless faulty. Baby food and milk, Chilled and frozen products, Entertainment items where the seal is broken, Photo books, acrylics and canvases bought from the photo shop, Gift cards, e top-ups, lottery tickets, scratch cards and postage stamps. For hygiene reasons, we can't offer refunds on earrings. Medicine bought from the shop floor can be returned for a refund or exchange, however it must be sealed, in its original packaging. Pre-recorded and recording media e.g. CDs, DVDs, Memory cards/sticks

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Sainsburys’s helpline:

For additional enquiries, you may call Sainsbury's 0800 328 1700 between Mondays to Sundays from 8am-11pm

How do I do returns for Sainsburys without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Sainsburys account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Sainsburys associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Sainsburys receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Sainsburys’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Sainsburys.

Can I return items I've bought in a sale?

• Yes, this makes no difference

What should I do if my product appears to be faulty?

• If your electrical product appears to be faulty you should contact our Electrical Helpline on 0800 63 62 62, option 3, who will assist you with queries about setting up and using your new product.

• If your product had developed a fault, they will be able to arrange a repair if applicable or advise you what you should do next.

• If following assessment your item needs to be returned to store, please ensure all manuals, accessories and components are included.

• For other products:

• If it goes wrong within 12 months

• They'll be happy to give you an exchange if the product is still available, or a full refund

• Just bring it back to any Sainsbury stores with your proof of purchase

• Grocery returns by post after 12 months are not accepted

• You may be entitled to a replacement or partial refund for the faulty product. - Please ask one of the store colleagues for more info

• You can also contact their Careline on 0800 636262

Custom made goods cannot be returned unless faulty.

Large General Merchandise items (eg furniture and large domestic appliances) cannot be returned to Click & Collect stores.

• They must be returned by courier. Please see your delivery note or contact us.

Have any further questions? You can check out Sainsburys’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping