What is Sherwin-Williams’s return policy?
Confused over how to start the return process for Sherwin-Williams?
For Sherwin-Williams, their official return policy states that:
Except for any Custom Orders, E-Commerce Orders, or any other Products designated on the Website, or applicable Additional Terms, as custom or non-returnable, Sherwin-Williams will accept a return of the Products ordered online for a refund of the purchase price, provided any such return is made within thirty (30) days of the date of your online order as reflected in the Sherwin-Williams automated order tracking system and provided such Products are returned in their original, unopened condition together with proof of purchase. Bundled items need to be returned with all the components. It is your responsibility to make arrangements for the return of Products that were delivered, and you acknowledge and agree that Sherwin-Williams will not reimburse you for any expenses associated with the return of a delivery order.
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | Sherwin-Williams will accept a return of the Products ordered online for a refund of the purchase price, provided any such return is made within 30 days of the date of your online order |
| Return Time Period | 30 days |
| Non Returnables | Mixed/tinted paint, Spray paint, Custom orders, Used brushes/equipment, Damaged items, Clearance items |
| Contact Details | 1-800-474-3794 |
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Sherwin-Williams.
To Return at Sherwin Williams:
- Go to any store with item in original container.
- Bring receipt (or ID if no receipt).
- Visit counter for refund (original payment with receipt, store credit without).
Note: Returns must be within 30 days and paint can't be tinted/opened.
What is the Sherwin-Williams’s return time period?
Sherwin-Williams's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Sherwin-Williams?
Items that cannot be returned include Mixed/tinted paint, Spray paint, Custom orders, Used brushes/equipment, Damaged items, Clearance items
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Sherwin-Williams’s helpline:
Give Sherwin Williams a call and get quick answers and information. Mon-Fri: 8:30 AM - 6:00 PM EST Sat: 9:00 AM - 5:00 PM EST Monday To Friday 8:30 am To 6:-0 pm EST Saturday 9:00 am To 5:00 pm EST 1-800-474-3794. Alternatively, you can also go to a Sherwin Williams store to speak to a painting expert for help, or reach out to our customer service through their contact form.
How do I do returns for Sherwin-Williams without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Sherwin-Williams account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Sherwin-Williams associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Sherwin-Williams receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Sherwin-Williams’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQ Section
Beyond what we have covered, here are some common questions relating to processing returns at Sherwin-Williams.
How will be the refund method?
- Your refund will be processed either via the original payment method with receipt, or returned as Store credit without receipt, for Credit cards you will be refunded to same card and for Cash purchases you will get cash back.
I do not like the color I purchased, what can I do?
- Note that stores cannot take back tinted paint. Sherwin Williams advises you to talk to staff before tinting, and to use color samples to decide what color you like most.
Have any further questions? You can check out Sherwin-Williams’s FAQ page for other common enquiries at this link.
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