Shoppers Drug Mart's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Shoppers Drug Mart’s return policy?

Confused over how to start the return process for Shoppers Drug Mart?

For Shoppers Drug Mart, their official return policy states that:

If you are not completely satisfied with the quality of any of these products purchased at a Shoppers Drug Mart store, simply return it with receipt or original package, within 30 days of original date of purchase for a full refund.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Shoppers Drug Mart.

• Check Eligibility: Ensure the item is eligible for return, within 14 days of purchase. The item should be in its original condition and packaging with proof of purchase (receipt).

• Visit the Store: Bring the item, receipt, and any original packaging to your local Metro store.

• Go to Customer Service: Visit the customer service desk where a staff member will process your return.

What is the Shoppers Drug Mart’s return time period?

Shoppers Drug Mart's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Shoppers Drug Mart?

At Shoppers Drug Mart, certain items cannot be returned, including opened or used personal care products such as toiletries, cosmetics, and hygiene items. Prescription medications are also non-returnable due to health and safety regulations. Gift cards, health and wellness products like vitamins or medical devices, and items purchased on sale or during promotions are typically excluded from returns. It's always a good idea to check with your local Shoppers Drug Mart for specific exclusions or variations in their return policy.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Shoppers Drug Mart’s helpline:

You can contact Shoppers Drug Mart customer service at 1-800-746-7737 for assistance with returns or other inquiries. For store-specific questions, it's best to reach out to your local Shoppers Drug Mart directly.

How do I do returns for Shoppers Drug Mart without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Shoppers Drug Mart account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Shoppers Drug Mart associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Shoppers Drug Mart receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Shoppers Drug Mart’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Shoppers Drug Mart.

Can I return opened items?

• Opened items, such as personal care products, cosmetics, or medications, are generally non-returnable unless defective.

Can I return online orders to the store?

• Yes, online purchases can generally be returned in-store, or you can follow the return instructions provided with your order.

Have any further questions? You can check out Shoppers Drug Mart’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

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• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping