Square's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Square’s return policy?

Confused over how to start the return process for Square?

For Square, their official return policy states that:

If you are not fully satisfied with your purchase, you may return your Products within thirty (30) days of delivery so long as they are in their original condition and packaging and you enclose the original packaging slip. iPads and other Apple Product returns must be unopened. We do not accept returns of iPads or other Apple Products where any part of the original packaging has been opened, broken, or altered. We will refund your purchase price in full and cover the cost of return shipping. You must return all Products, cords, cables, parts and documentation that were included with the original package. Products purchased from Square through an installment plan are not eligible for partial returns, and must be returned with all other Products included in the installment plan purchase. Refunds will be applied to the original purchase method. Only Products purchased directly from Square can be returned to Square. Products you purchase through our authorized retail partners must be returned in accordance with their respective return policies.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Square.

• Ensure Eligibility: Verify that your product is within the 30-day return window and is in its original condition with all packaging and accessories.

• Note: iPads and other Apple products must be unopened.

• Contact Square Support: Reach out to Square Support to initiate the return. They will guide you through the process and provide you with any necessary return instructions or shipping labels.

• Customer Support number: 1 (855) 700-6000 Prepare the Return:

• Pack the product securely in its original packaging.

• Include all accessories, cords, cables, and documentation that came with the product.

• Place the original packaging slip inside the return package.

• Ship the Product: Follow Square's return instructions and ship the product back to Square using the provided return shipping label.

• Refund: Once Square receives the returned product, they will issue a full refund to your original payment method. The refund process may take some time depending on your payment provider.

What is the Square’s return time period?

Square's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Square?

Square's return policy excludes items such as opened or altered Apple products, third-party hardware (covered by the manufacturer’s warranty), consumable parts like batteries, and products purchased through installment plans (which must be returned in full). Additionally, products that have been altered, damaged, misused, or affected by external causes are not eligible for return. Items bought through authorized Square retailers must be returned according to the retailer’s policy.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Square’s helpline:

For additional help, Square's Customer support is available at: 1 (855) 700-6000

How do I do returns for Square without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Square account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Square associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Square receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Square’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Square.

What is the warranty on Square Hardware?

• Square Hardware is covered under a one-year warranty for defects. If your hardware is defective, you can return it for a replacement. However, you must return the original item within 14 days after receiving the replacement.

Are there restrictions on who can buy from Square?

• Square sells and ships products only to customers in the U.S., and products cannot be resold.

How does Square handle shipping delays?

• Square may experience delays due to inventory or factors beyond their control but is not liable for any resulting penalties or loss.

What is covered by Square’s warranty?

• The warranty covers defects in materials and workmanship for Square Hardware but does not cover damages from misuse, accidents, or external causes.

What if I bought a Square product from a third-party retailer?

• Products purchased from third-party retailers must be returned according to their return policies.

Have any further questions? You can check out Square’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

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• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping