What is Supercheap Auto’s return policy?

Confused over how to start the return process for Supercheap Auto?

For Supercheap Auto, their official return policy states that:

You are entitled to a replacement or refund for a major failure & for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality & the failure does not amount to a major failure. • Show your receipt or proof of purchase • Try to return the product in the same condition as it was purchased (including manuals, accessories & packaging). • Provide us with any extra information we may need to process your return.

Here is a summary table:

Aspect	Details
Return Policy	Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
Return Time Period	28 days
Non Returnables	• Tailor made customer orders (seat covers, dashmats & floor mats) • SD Cards
Contact Details	1300 175 010

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Supercheap Auto.

Take your product to the front Service Desk of your nearest Supercheap Auto store. This includes products that carry a manufacturer’s warranty, which may need to be assessed by the manufacturer.

What is the Supercheap Auto’s return time period?

Supercheap Auto's return policy allows customers to return most items within 28 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Supercheap Auto?

Certain products are excluded under our Returns Policy unless they are faulty, these include: • Tailor made customer orders (seat covers, dashmats & floor mats) • SD Cards

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Supercheap Auto’s helpline:

Email: onlinesales@supercheapauto.com.au or phone 1300 175 010 between the hours of 9.00am & 5.00pm AEST (Brisbane) Monday to Friday.

How do I do returns for Supercheap Auto without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Supercheap Auto account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with Supercheap Auto associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Supercheap Auto receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Supercheap Auto’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Supercheap Auto.

How to return an online purchase?

In person: Return online purchases to your nearest Supercheap Auto store. By post or courier: Liaise with our Customer Contact Centre on the below contacts.

I received the wrong item, what should i do?

In the event you receive an item that differs from what you have ordered/you ordered the wrong size, colour or product, our team are on hand to help you get the right product. For items that have been purchased online you have two options:
In-Store Exchange: You may return online purchases to your nearest Supercheap store. This is the fastest method and allows you to have your return/exchange processed that day! You must return the product to us in the condition you received it (including manuals, accessories, tags attached and or original packaging) and bring your proof of purchase.
Return Via Post: You also have the option to return your products by post. Returns posted back to us can take up to 7 days to be refunded from the day the refund is processed by our team member. All that's left to do is put through a new online order for the products that you are after! If you are in need of further support please get in touch with our Customer Care Team.

Have any further questions? You can check out Supercheap Auto’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.