What is Supercheap Auto’s return policy?
Confused over how to start the return process for Supercheap Auto?
For Supercheap Auto, their official return policy states that:
You are entitled to a replacement or refund for a major failure & for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality & the failure does not amount to a major failure. • Show your receipt or proof of purchase • Try to return the product in the same condition as it was purchased (including manuals, accessories & packaging). • Provide us with any extra information we may need to process your return.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. |
Return Time Period | 28 days |
Non Returnables | • Tailor made customer orders (seat covers, dashmats & floor mats) • SD Cards |
Contact Details | 1300 175 010 |
Upload your Supercheap Auto receipt
Upload your Supercheap Auto receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Supercheap Auto.
Take your product to the front Service Desk of your nearest Supercheap Auto store. This includes products that carry a manufacturer’s warranty, which may need to be assessed by the manufacturer.
What is the Supercheap Auto’s return time period?
Supercheap Auto's return policy allows customers to return most items within 28 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Supercheap Auto?
Certain products are excluded under our Returns Policy unless they are faulty, these include: • Tailor made customer orders (seat covers, dashmats & floor mats) • SD Cards
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Supercheap Auto’s helpline:
Email: onlinesales@supercheapauto.com.au or phone 1300 175 010 between the hours of 9.00am & 5.00pm AEST (Brisbane) Monday to Friday.
How do I do returns for Supercheap Auto without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Supercheap Auto account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Supercheap Auto associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Supercheap Auto receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Supercheap Auto's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Supercheap Auto
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Supercheap Auto.
How to return an online purchase?
- In person: Return online purchases to your nearest Supercheap Auto store. By post or courier: Liaise with our Customer Contact Centre on the below contacts.
I received the wrong item, what should i do?
-
In the event you receive an item that differs from what you have ordered/you ordered the wrong size, colour or product, our team are on hand to help you get the right product. For items that have been purchased online you have two options:
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In-Store Exchange: You may return online purchases to your nearest Supercheap store. This is the fastest method and allows you to have your return/exchange processed that day! You must return the product to us in the condition you received it (including manuals, accessories, tags attached and or original packaging) and bring your proof of purchase.
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Return Via Post: You also have the option to return your products by post. Returns posted back to us can take up to 7 days to be refunded from the day the refund is processed by our team member. All that's left to do is put through a new online order for the products that you are after! If you are in need of further support please get in touch with our Customer Care Team.
Have any further questions? You can check out Supercheap Auto’s FAQ page for other common enquiries at this link.
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