What is Temple and Webster’s return policy?
Confused over how to start the return process for Temple and Webster?
For Temple and Webster, their official return policy states that:
If you change your mind or the item does not suit the intended space, you may return your purchase to us within 30 days of the date you received it, no questions asked. We'll give you a store credit voucher in the amount equal to the price you paid for the product, less the shipping costs. If you chose Purchase Protection during checkout, you have the choice of 110% store credit (110% of the item's value) or cash back (refund to your original payment method). Please send the item back to us in its original packaging. Both the cost of shipping the item to you and the cost of the return shipping will be deducted from your store credit or refund. Contact us to arrange a return. Please note that some products cannot be returned, please review our full Returns Policy.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Temple & Webster offers 30-day returns, providing store credit equal to the purchase price (minus shipping costs), or if Purchase Protection was selected at checkout, customers can choose between 110% store credit or a cash refund. Items must be returned in original packaging, and all shipping costs are deducted from the refund amount. |
Return Time Period | 30 days |
Non Returnables | Products described as "made to order", Mattresses, bedding, pillows and sofa covers, All forms of clearance stock (e.g. warehouse, floor stock etc.), Clearance items, Personalised items, Gift cards, Orders for commercial or non-domestic use. |
Contact Details | 10-49-32-66-42-5 |
Upload your Temple and Webster receipt
Upload your Temple and Webster receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Temple and Webster.
You can arrange a return via the Help Centre and select ‘Returns’. Alternatively you can go to My Account. If you're not signed into your account you'll be asked to sign in.
Choose the item you wish to return and select 'Return item'. On the the next screen, the date you can return your item by is listed. Items must be returned in 'as new' condition in the original packaging.
What is the Temple and Webster’s return time period?
Temple and Webster's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Temple and Webster?
Non-returnable items excluded from all change of mind returns include:
Products described as "made to order", Mattresses, bedding, pillows and sofa covers, All forms of clearance stock (e.g. warehouse, floor stock etc.), Clearance items, Personalised items, Gift cards, Orders for commercial or non-domestic use.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Temple and Webster’s helpline:
To help Temple and Webster help you as quickly as possible, please include your customer reference #: 10-49-32-66-42-5
How do I do returns for Temple and Webster without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Temple and Webster account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Temple and Webster associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Temple and Webster receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Temple and Webster's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Temple and Webster
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Temple and Webster.
If I receive free shipping on an item, what are the costs to return?
- If you purchase an item with promotional shipping (discounted or free shipping) and you return it because you change your mind, we will deduct the actual shipping costs from your store credit voucher. Both the cost of shipping the item to you and the cost of the return shipping to the warehouse will be deducted.
I don’t have the packaging, can I still return the product?
- Items returned must be in “as-new condition” and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the items.
I have used the product, can I still return the product?
- No, we only accept returns for item/s that are unused.
Have any further questions? You can check out Temple and Webster’s FAQ page for other common enquiries at this link.
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