tjmaxx's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is tjmaxx’s return policy?

Confused over how to start the return process for tjmaxx?

For tjmaxx, their official return policy states that:

If you're not satisfied with your online purchase, don’t hesitate to return it within 40 days of your order date, unless otherwise noted on the packing slip. We accept returns with either your receipt or your shipping confirmation email. The packing slip you receive with your order is your receipt. Before placing your return, check if your item is eligible for return, as some items may be final sale or subject to additional return restrictions. You can find this information in the returns column of your receipt. (This information also appears on the product description page, so you may review it before making your purchase.) Also, be sure to review the specific terms for your preferred method of return (either by mail or in store). Please note that items purchased at tjmaxx.com can only be returned to a T.J. Maxx store or to the T.J. Maxx online warehouse, in accordance with this return policy. Items purchased at tjmaxx.com may not be returned to Marshalls or any of our other sister brands.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with tjmaxx.

Returning by mail

• Returns by mail are accepted if they arrive at our warehouse within 40 days of your order date.

• For an easy return by mail, use the return shipping label we’ve included on your receipt (a return shipping and handling fee of $11.99 will be deducted from your refund or store credit) and drop off at the shipping carrier indicated on your return label.

• Be sure to include your receipt (or a copy of your shipping confirmation email) in your package.

• Returns that arrive at the warehouse more than 40 days after the original order date will receive merchandise credit. T

• o avoid return shipping and handling costs, you can bring your online purchase to a T.J.Maxx store near you.

Returning in store

• In store returns, which are also subject to the above restrictions, are accepted within 40 days of your order date.

• If your purchase is eligible for an in store return, bring your item(s) and either your receipt or shipping confirmation email to your nearest Store Location

• Your signature is required for any in store return. For returns without a receipt, you’ll need to provide a valid government issued photo ID, name, address, and signature.

• To learn about how we use and handle your information, please see our Privacy Policy.

What is the tjmaxx’s return time period?

tjmaxx's return policy allows customers to return most items within 40 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at tjmaxx?

Some items that cannot be returned to a TJMaxx store are: Merchandise bought in store cannot be returned online. Merchandise that is used, worn, or in unsellable condition will not be accepted for refund or merchandise credit. Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program. Items over $1000 are not eligible for in store return Handbags over $499.99 are not eligible for in store return Footwear over $499.99 are not eligible for in store return Long occasion gowns are not eligible for in store return Luggage sets are not eligible for in store return Beauty items opened or tampered with cannot be returned Other restrictions may apply

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to tjmaxx’s helpline:

For more help, you may call their Customer Service Online Inquiries: 1-833-888-0776 In-Store Inquiries: 1-800-926-6299 Hours of Operation: Mon - Fri: 9 AM - 6 PM EST Hours are subject to change during holidays and special events.

How do I do returns for tjmaxx without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your tjmaxx account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with tjmaxx associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your tjmaxx receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make tjmaxx’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at tjmaxx.

Can I return my gift card?

• No, gift cards are not eligible for returns.

What do I need for an in-store return?

• Bring your item(s) and either your receipt or shipping confirmation email. Without a receipt, you'll need a valid government ID.

How will I receive my refund?

• Within 40 days with receipt: refund to original payment method
• After 40 days or no receipt: merchandise credit
• Gift receipt: merchandise credit

What if I paid with PayPal?

• PayPal purchases returned in-store receive merchandise credit. Mail returns get charge credit minus the $11.99 return fee.

Have any further questions? You can check out tjmaxx’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping