What is Total Wine & More’s return policy?
Confused over how to start the return process for Total Wine & More?
For Total Wine & More, their official return policy states that:
Total Wine & More generally allows returns within 90 days of purchase for unopened items, excluding alcohol in some states, gift cards, special orders, and expired or damaged products.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Total Wine & More generally allows returns within 90 days of purchase for unopened items, excluding alcohol in some states, gift cards, special orders, and expired or damaged products. |
Return Time Period | 90 days |
Non Returnables | Total Wine & More's return policy varies by state but generally excludes opened alcohol, gift cards, special orders, and expired or damaged items. Check local policies or contact customer service for details. |
Contact Details | 1-(855) 328-9463. |
Upload your Total Wine & More receipt
Upload your Total Wine & More receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Total Wine & More.
If your product was shipped, contact Customer Service or call (855) 328-9463 for specific instructions.
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If you purchased products in our store, return to the store for return processing.
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California and Georgia stores: Per state law, alcohol returns can only be accepted if the product is spoiled or otherwise unfit for consumption, or purchased in error.
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Wisconsin stores: Per state law, alcohol returns can only be accepted if the product is spoiled or otherwise unfit for consumption.
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Michigan stores: Per state law, alcohol returns may only be accepted if the product is demonstrably spoiled or contaminated or the container is damaged to the extent that the contents would be of an unsanitary nature or unfit for consumption. In such circumstances, the alcohol can be returned for a cash refund or exchange.
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Kansas stores: Per Kansas state law, alcohol returns can only be accepted within 24 hours of the original purchase date if the product is damaged or defective from the supplier.
What is the Total Wine & More’s return time period?
Total Wine & More's return policy allows customers to return most items within 90 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Total Wine & More?
Total Wine & More’s return policy varies by location due to state alcohol laws, but generally, opened bottles of alcohol cannot be returned, and some states prohibit alcohol returns entirely, even if unopened. Gift cards are non-refundable, and custom or special orders are typically not eligible for return. Additionally, items with damaged packaging or past their expiration date may only be accepted if the damage occurred during purchase or shipping. It’s recommended to check your state’s specific policy or contact Total Wine’s customer service for clarification.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Total Wine & More’s helpline:
Should you need to return an item for any reason, please contact our Customer Service department at (855) 328-9463.
How do I do returns for Total Wine & More without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Total Wine & More account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Total Wine & More associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Total Wine & More receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Total Wine & More's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Total Wine & More
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Total Wine & More.
Do I need a receipt for a return?
- Yes, proof of purchase is generally required for returns.
Have any further questions? You can check out Total Wine & More’s FAQ page for other common enquiries at this link.
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