What is Ulta Beauty’s return policy?
Confused over how to start the return process for Ulta Beauty?
For Ulta Beauty, their official return policy states that:
If you're not completely satisfied with a product for any reason, just return it to any Ulta Beauty store for a full refund or exchange. First, a few details: Returns must be accompanied by all original components. Your order confirmation e-mail and physical card are required to complete an in-store return or exchange. If you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your refund will be in the form of an in-store credit equal to the lowest selling price at which the product was sold by Ulta Beauty during the 90-day period preceding the return. Guests will be asked to provide a valid government issued ID (i.e. driver's license, state or military ID). Returns with a gift receipt can be exchanged for different product or an in-store credit. In order to offer the best shopping and product-return experience to as many guests as possible, Ulta Beauty reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud). Items purchased from other retailers, dealers or resellers and not directly from Ulta Beauty are not eligible for return, refund or exchange, including Ulta Beauty at Target. Purchases made at Ulta Beauty or ulta.com may not be returned or exchanged at an Ulta Beauty at Target location. Single-use coupons used on your original purchase cannot be returned. Gift cards cannot be returned in exchange for cash. A full refund will be issued on a return that included a free product or gift, providing the return is within 60 days of original purchase.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | To return items at Ulta Beauty, bring them to a store within 60 days along with your receipt or proof of purchase. Alternatively, you can initiate a return by mail through your Ulta account, printing a return label and sending the items back securely. |
Return Time Period | 60 days |
Non Returnables | Opened or used products gift cards, special order items |
Contact Details | 1-866-983-8582 |
Upload your Ulta Beauty receipt
Upload your Ulta Beauty receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Ulta Beauty.
Gather Your Items: Collect the items you want to return along with the original receipt or proof of purchase. If you don’t have the receipt, Ulta can look up your purchase using your loyalty account or the credit/debit card used.
Visit a Store: Take the items to your nearest Ulta Beauty store. Go to the customer service desk or any checkout counter to initiate the return.
Return by Mail (if applicable): If you prefer to return items by mail, you’ll need to:
- Visit the Ulta website and log into your account.
- Find the order you want to return and follow the prompts to print a return label.
- Pack the items securely, include any packing slips, and send them back via the shipping method specified.
- Refund Process: After processing the return, Ulta will issue a refund to the original payment method. Refunds can take a few days to appear on your account.
What is the Ulta Beauty’s return time period?
Ulta Beauty's return policy allows customers to return most items within 60 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Ulta Beauty?
At Ulta Beauty, certain items typically cannot be returned, including opened or used products, as most cosmetics, skincare, and fragrance items are non-returnable once opened. Additionally, gift cards cannot be returned or refunded after purchase, and special order items may also be ineligible for return. It’s always a good idea to check Ulta's specific return policy on their website or inquire in-store for any updates or exceptions.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Ulta Beauty’s helpline:
Need help? Ulta Beauty's customer service team is available 7am-11pm CT, 7 days a week through multiple channels: text them at 309-650-8582 (message and data rates apply), chat with a specialist online or call them at 1-866-983-8582.
How do I do returns for Ulta Beauty without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Ulta Beauty account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Ulta Beauty associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Ulta Beauty receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Ulta Beauty's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Ulta Beauty
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Ulta Beauty.
Can I return opened products?
- Most opened cosmetics, skincare, and fragrance products cannot be returned, but some exceptions may apply depending on the item.
What if I received a damaged or incorrect item?
- If you receive a damaged or incorrect item, you should contact Ulta’s customer service for assistance with returns or exchanges.
How long does it take to process a return?
- Refunds are typically processed within a few days, but it may take longer to appear on your account depending on your bank.
Have any further questions? You can check out Ulta Beauty’s FAQ page for other common enquiries at this link.
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