Verizon's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Verizon’s return policy?

Confused over how to start the return process for Verizon?

For Verizon, their official return policy states that:

Verizon's return policy allows for returns and exchanges within 30 days of purchase for wireless devices and accessories. Devices purchased between November 27 and December 13, 2024, may be returned by January 12, 2025. A $50 restocking fee applies to wireless device returns or exchanges (excluding Hawaii). Devices must be in like-new condition with all components and original packaging. Promotional offers may be canceled if items are returned. Gift cards cannot be returned or exchanged. Opened software can only be exchanged for the same item. Returns do not automatically terminate service; customers must call to cancel service. Prepaid plans are not eligible for refunds once activated.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Verizon.

• Check the return period: You have 30 days from the date of purchase or delivery to return or exchange wireless devices and accessories. If purchased between November 27 and December 13, 2024, the return period extends to January 12, 2025.

• Prepare your device: Ensure the device is in like-new condition with all accessories (charger, battery, instructions, etc.) and the original packaging. If you received your device as part of a promotional offer, ensure you return the full set to avoid charges.

• Before you ship the device to us:

• Transfer your content.

• Turn off Find My Device (Android) or Find My App (iOS).

• Restore your device to factory default settings (Android and iOS).

• Keep or destroy removable or portable memory cards or modules (i.e., memory card, SIM card).

• Restocking fee: A $50 restocking fee applies to device returns (excluding Hawaii). This fee is deducted from your refund.

• Return methods:

• In-store: If you purchased your device at a Verizon store, you can return it to any Verizon store.

• Online or phone purchase: If you bought online or by phone, follow the return instructions in your package. You can also visit Verizon's return webpage for shipping instructions.

• Refunds: Once Verizon accepts your return, they will refund the purchase price minus the restocking fee. Refunds for credit card, gift card, or cash purchases will be processed to the original payment method.

• Exchanges: You are allowed one exchange. To exchange, return the original device with all accessories in the original box.

• Important notes:

• Make sure to cancel your service by calling Verizon if you're returning a device and no longer want to continue service.

• Data on returned devices cannot be recovered, so make sure to back it up before returning.

What is the Verizon’s return time period?

Verizon's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Verizon?

Verizon's return policy prohibits the return of certain items. Gift cards cannot be returned, except as required by law. Opened software purchased separately can only be exchanged for the same item, not refunded. Items purchased from non-Verizon retail locations may have different return policies, so it's important to review those separately. Devices returned without the original UPC on the box may have their refund reduced by any applicable mail-in rebate. Devices with missing components, damaged items, or those requiring service may also be declined for return. Prepaid plan service costs, once a refill card is purchased or the account is initialized, are non-refundable. Additionally, non-GPS wireless devices cannot be reactivated on Verizon's network if returned after upgrading to a GPS-capable device.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Verizon’s helpline:

For additional help, you may contact their Customer Service Phone: for Wireless Support: Call 1-800-922-0204 (available 24/7) for Home Internet Support: Call 1-800-VERIZON (1-800-837-4966)

How do I do returns for Verizon without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Verizon account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Verizon associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Verizon receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Verizon’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Verizon.

Gift card returns

• Gift cards are not eligible for return or exchange, except as required by law.

Holiday returns

• Devices and accessories purchased between 11/27/24 through 12/13/24 may be returned or exchanged on or before 1/12/25. Devices and accessories purchased on or after 12/14/24 may be returned or exchanged within 30 days of purchase.
• The return and exchange period begins upon the date of purchase or the date of delivery of your new device. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device and accessories from a non-Verizon operated retail location (authorized retailer), you should review that location's return policy regarding their acceptance of device and accessory returns.

How do I track my shipment to Verizon?

• Use the carrier's (e.g., FedEx, UPS, etc.) tracking number to track your shipment.

Can I turn in a mobile device at a local Verizon store?

• Items bought at a Verizon store, on verizon.com or with our Customer Service can be turned in at a Verizon store for 30-day returns and exchanges. If you're trading in a device, visit our Trade-In Tracker for available options.

Have any further questions? You can check out Verizon’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping