What is Wayfair’s return policy?

Confused over how to start the return process for Wayfair?

For Wayfair, their official return policy states that:

We're happy to accept returns for most items within 30 days of delivery. Item(s) must be: In its original, undamaged condition Disassembled, if the item(s) were originally delivered disassembled In its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs

Here is a summary table:

Aspect	Details
Return Policy	Wayfair's return policy allows customers to return most items within 30 days of delivery, as long as the item is in its original, undamaged condition
Return Time Period	30 days
Non Returnables	Opened items labeled as Open Box, clearance merchandise, gift cards, customized or made-to-order products, discounted bundle items (unless returning complete set), items marked non-returnable, live plants, fabric swatches, and hazardous materials including flammable liquids and compressed gas.
Contact Details	1-877-929-3247

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Wayfair.

To start your return, visit the My Orders section of My Account.
Identify and select the return option for the item you wish to return. Complete the online form, including selecting which return and refund method you desire.
Check your inbox for a return confirmation email which includes your shipping label.

For item(s) delivered by UPS or FedEx:

Print the shipping label you received in the return confirmation email, and bring the package to a nearby drop-off location. If you are unable to bring your item to a drop-off location, you can schedule a FedEx pickup by reaching out to a service agent.

For large, heavy, or fragile item(s) delivered via special carrier:

We will coordinate for the item to be picked up at your convenience on an afternoon when you will be home.

We will initiate your refund upon receipt of your returned items at our Returns Centers. For more details regarding refunds and the timing of refunds, please review our Refund Policy

What is the Wayfair’s return time period?

Wayfair's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Wayfair?

There are a few items that can’t be returned:

Open Box (Items Cannot be Returned or Replaced), Clearance Items, Gift cards, Made-to-order or personalized items, Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned), Items marked “Non-Returnable” on the sale page, Live Plants, Swatches, Items classified as hazardous materials (flammable liquids, matches, compressed gas, propane tanks, lighters).

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Wayfair’s helpline:

Contact Wayfair's Customer Service at 1-877-929-3247 (7 a.m. to 7 p.m. ET, daily) for return assistance.

How do I do returns for Wayfair without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Wayfair account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with Wayfair associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Wayfair receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Wayfair’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Wayfair.

Are there size limits for in-store returns?

Yes, items must be under 108 inches and 150 pounds.

Are shipping fees refundable?

No, delivery charges and service fees aren't refunded.

How long for refund processing?

Up to 10 business days after items are received.

What's the mattress policy?

100-night trial with free return for store credit, or fee ($49-$99) for original payment refund.

What about large appliances?

30-day return window if uninstalled and in original packaging; restocking fee may apply.

Do returns cost money?

Yes, return shipping costs are deducted from refund amount.

Have any further questions? You can check out Wayfair’s FAQ page for other common enquiries at this link.

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