What is Wayfair’s return policy?
Confused over how to start the return process for Wayfair?
For Wayfair, their official return policy states that:
We're happy to accept returns for most items within 30 days of delivery. Item(s) must be: In its original, undamaged condition Disassembled, if the item(s) were originally delivered disassembled In its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Wayfair's return policy allows customers to return most items within 30 days of delivery, as long as the item is in its original, undamaged condition |
Return Time Period | 30 days |
Non Returnables | Opened items labeled as Open Box, clearance merchandise, gift cards, customized or made-to-order products, discounted bundle items (unless returning complete set), items marked non-returnable, live plants, fabric swatches, and hazardous materials including flammable liquids and compressed gas. |
Contact Details | 1-877-929-3247 |
Upload your Wayfair receipt
Upload your Wayfair receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Wayfair.
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To start your return, visit the My Orders section of My Account.
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Identify and select the return option for the item you wish to return. Complete the online form, including selecting which return and refund method you desire.
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Check your inbox for a return confirmation email which includes your shipping label.
For item(s) delivered by UPS or FedEx:
- Print the shipping label you received in the return confirmation email, and bring the package to a nearby drop-off location. If you are unable to bring your item to a drop-off location, you can schedule a FedEx pickup by reaching out to a service agent.
For large, heavy, or fragile item(s) delivered via special carrier:
- We will coordinate for the item to be picked up at your convenience on an afternoon when you will be home.
We will initiate your refund upon receipt of your returned items at our Returns Centers. For more details regarding refunds and the timing of refunds, please review our Refund Policy
What is the Wayfair’s return time period?
Wayfair's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Wayfair?
There are a few items that can’t be returned:
Open Box (Items Cannot be Returned or Replaced), Clearance Items, Gift cards, Made-to-order or personalized items, Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned), Items marked “Non-Returnable” on the sale page, Live Plants, Swatches, Items classified as hazardous materials (flammable liquids, matches, compressed gas, propane tanks, lighters).
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Wayfair’s helpline:
Contact Wayfair's Customer Service at 1-877-929-3247 (7 a.m. to 7 p.m. ET, daily) for return assistance.
How do I do returns for Wayfair without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Wayfair account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Wayfair associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Wayfair receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Wayfair's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Wayfair
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Wayfair.
Are there size limits for in-store returns?
- Yes, items must be under 108 inches and 150 pounds.
Are shipping fees refundable?
- No, delivery charges and service fees aren't refunded.
How long for refund processing?
- Up to 10 business days after items are received.
What's the mattress policy?
- 100-night trial with free return for store credit, or fee ($49-$99) for original payment refund.
What about large appliances?
- 30-day return window if uninstalled and in original packaging; restocking fee may apply.
Do returns cost money?
- Yes, return shipping costs are deducted from refund amount.
Have any further questions? You can check out Wayfair’s FAQ page for other common enquiries at this link.
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