W.B. Mason's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is W.B. Mason’s return policy?

Confused over how to start the return process for W.B. Mason?

For W.B. Mason, their official return policy states that:

W.B. Mason offers a 30-day return policy on most of the office supplies, furniture, and other products they sell. You can return items for any reason within 30 days of delivery as long as they are in their original packaging and in resalable condition. All returns must be authorized by W.B. Mason's customer service (you can't just send items back without notifying them). Exceptions: certain categories like personal protective equipment (PPE) (e.g., masks, sanitizers) and dated/consumable goods (e.g., food, beverages) are generally not returnable due to health and safety or expiration considerations. Additionally, any item marked as non-returnable" on the W.B. Mason website or catalog cannot be returned. If a product arrives damaged, defective, or incorrect, W.B. Mason will arrange a return or replacement at no cost to you (provided you report it promptly, typically within 1-2 weeks of delivery). Returns that are not due to an error (e.g., discretionary returns) are typically accepted within the 30-day window, but must meet the condition requirements; in some cases, large furniture returns might incur a restocking fee (case-by-case). Overall, W.B. Mason's return approach is to ensure business customers are satisfied, while limiting returns on used or specially procured items."

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with W.B. Mason.

To initiate a return with W.B. Mason, you should contact your W.B. Mason account representative or their customer service team within 30 days of delivery. They will provide a Return Merchandise Authorization (RMA) or guide you through the return process. Pickup by W.B. Mason: In many cases, especially for their business clients, W.B. Mason will come to your location to pick up the return item(s) within a day or two of the request (they often use their delivery drivers for returns). Simply have the products packaged up for pickup with all original parts/accessories. Alternate process: For smaller items, they may send you a prepaid shipping label or instruct you to give the item to the next W.B. Mason delivery driver who comes by. Once the item is received back in their warehouse and inspected, they will credit your account or issue a refund. If the return is due to a W.B. Mason error or product issue, they'll take care of everything at no cost. If it's a standard return (e.g., you ordered too many of something), ensure the items are unopened and in new condition to avoid any issues.

What is the W.B. Mason’s return time period?

W.B. Mason's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at W.B. Mason?

Items that cannot be returned to W.B. Mason include:\n- Personal protective equipment (PPE) and health-related products (e.g., face masks, gloves, hand sanitizer), as these are final sale for safety reasons.\n- Dated or perishable goods, such as food, snacks, and beverages, or any product with an expiration date once delivered (these cannot be returned unless there was an issue upon delivery).\n- Custom-made or special-order items that W.B. Mason obtained specifically for your order (these will typically be identified as non-returnable when you purchase them).\n- Anything not in new condition - for example, furniture that has been assembled or items missing original packaging/accessories may be refused or subject to a restock fee.\nAdditionally, W.B. Mason reserves the right to refuse a return on bulk orders of supplies if they've been partially used.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to W.B. Mason’s helpline:

For any return needs, you can reach W.B. Mason's customer service at 1-888-WB-MASON (1-888-926-2766). You may also directly contact your dedicated W.B. Mason sales representative to arrange a pickup or exchange. They will provide instructions and schedule the return pickup (often the next business day).

How do I do returns for W.B. Mason without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your W.B. Mason account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with W.B. Mason associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your W.B. Mason receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make W.B. Mason’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your receipts in any language, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes. Check which expenses are actually tax-deductible →
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQs

Beyond what we have covered, here are some common questions relating to processing returns at W.B. Mason.

Will W.B. Mason pick up my return from my office? Yes, in most cases W.B. Mason will arrange to have the item picked up at your location - often by the same delivery driver who originally delivered it or on their next delivery route. This makes returning items convenient as you usually do not have to ship them yourself.

Are there restocking fees for W.B. Mason returns? Generally, if you return an item in new condition within 30 days, W.B. Mason does not charge a restocking fee. However, for very large returns or furniture that has been assembled/used, there could be a discussion of restocking or handling fees. This is handled on a case-by-case basis, and your W.B. Mason rep will inform you if any fee would apply (in practice, standard returns usually have no fee).

Have any further questions? You can check out W.B. Mason’s FAQ page for other common enquiries at this link.

Found this article helpful?

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