Woolsworth's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Woolsworth’s return policy?

Confused over how to start the return process for Woolsworth?

For Woolsworth, their official return policy states that:

Woolworths Supermarkets offers a comprehensive returns policy for purchases made at their Supermarkets, Metro stores, and online platform, though this excludes Gift Cards and Everyday Market items. Under their Fresh or Free Guarantee, customers dissatisfied with fresh food purchases can receive both a refund and replacement for eligible products. For change of mind returns, customers have a 30-day window to exchange unused items in their original packaging, provided they have proof of purchase and the product isn't within two days of expiry. When dealing with faulty products, Woolworths provides refund, replacement, or repair options at their service desk with proof of purchase, though they may still offer a returns card or purchase price reimbursement without receipt. The policy operates under Australian Consumer Law guarantees and extends to Woolworths at Work purchases, while separate policies govern returns for Everyday Market and MILKRUN products.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Woolsworth.

How to return an Everyday Market item For Returns within 30 days, you can submit a return request for either a 30 day change of mind return or for a faulty product online via your Woolworths account.

• Login to your online Woolworths account and submit your return request via the ‘My Orders’ page. Once your request has been submitted, follow the instructions on the page.

• If a product is faulty or is returned using the 30 day change of mind process described above, you will not need to pay any extra shipping fee for returning the product to an Everyday Market Partner.

What is the Woolsworth’s return time period?

Woolsworth's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Woolsworth?

Woolsworth cannot process a return or provide a refund for any of the following products (unless that product is faulty):

custom made, monogrammed, personalised or altered products; swimwear, underwear, hosiery and nappies; pierced jewellery; personal care products (eg. electric toothbrushes, shavers); cosmetics and make-up; fragrances; nail or nail care products (eg. nail polish); skin care products (eg. moisturiser, cleanser); bedding accessories (eg. quilts, pillows, mattress protection items); perishable goods (eg. flowers or food); gift hampers; and items that are advertised as not eligible for change of mind returns.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Woolsworth’s helpline:

Contact Woolsworth regarding an instore shopping experience or product availability enquiry at 1300 767 969. Monday to Friday 9am to 7pm (AEST), Saturday 10am to 4pm (AEST), Sunday 10am to 4pm (AEST).

How do I do returns for Woolsworth without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Woolsworth account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Woolsworth associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Woolsworth receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Woolsworth’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Woolsworth.

What about exchanges?

• Woolsworth will happily provide an exchange where you have changed your mind about a product purchased from Woolworths provided that the product:

is returned to them with a receipt within 30 days of purchase; is in its original condition, including with packaging; and has not been used and, if a perishable product, is not expired or within 2 days of expiry.

Can I return Everyday Market items under this policy?

• No, Everyday Market items have a separate returns policy.

What if the product is nearly expired?

• Items within 2 days of expiry cannot be returned under change of mind policy.

Can I return items bought online?

• Yes, the policy covers online purchases (excluding Gift Cards and Everyday Market).

Have any further questions? You can check out Woolsworth’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

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• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping