What is Digi-Key’s return policy?
Confused over how to start the return process for Digi-Key?
For Digi-Key, their official return policy states that:
Digi-Key accepts returns on most unused, unmodified products within 60 days of the invoice date. The products must be in their original packaging and in like-new condition. All returns require an RMA authorization from Digi-Key. Notably, cut-to-length items (like custom cut cable or tubing) and non-stock, special-order items are non-returnable. Also, any product that has been soldered or altered cannot be returned. Digi-Key typically does not charge restocking fees if it was a standard stock item returned within 60 days, though they reserve the right to if it was a large order or outside of policy. If a part is defective or they sent the wrong item, they will of course take it back at no cost (and usually allow returns on defective items beyond 60 days if under warranty). Also note that orders older than 60 days are generally not eligible for return. If you ordered too many of a component, Digi-Key often allows you to return the excess within that window (except certain items that were NCNR - non-cancellable, non-returnable - which they denote at time of quote/purchase). For international returns, the process is similar but shipping might not be covered. Essentially: 60-day return window, RMA required, no restock fees on stock items, but cut-to-length and modified items are not returnable.
Here is a summary table:
Aspect | Details |
|---|---|
Return Policy | Digi-Key offers 60-day returns on unused, unmodified products with RMA required. Generally no restocking fees on stock items. Cut-to-length and modified items are non-returnable. |
Return Time Period | 60 days |
Non Returnables | Custom-cut, modified, soldered, or special-order items cannot be returned. Standard stock components can be returned within 60 days if unused and unmodified. |
Contact Details | Call Digi-Key customer service within 60 days for RMA authorization. They'll provide return instructions and shipping information. |
Upload your Digi-Key receipt
Upload your Digi-Key receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Digi-Key.
To return items to Digi-Key, contact their customer service within 60 days to obtain an RMA (Return Merchandise Authorization). Provide your invoice number and reason for return. Digi-Key will provide RMA instructions and return shipping information. Pack items securely in original packaging and include RMA information. Ship via trackable method to the address specified. Digi-Key processes returns quickly, typically within a few business days of receipt.
What is the Digi-Key’s return time period?
Digi-Key's return policy allows customers to return most items within 60 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Digi-Key?
Non-returnable items include cut-to-length products (custom cables/tubing), non-stock special-order items, soldered or modified components, and items marked NCNR (non-cancellable, non-returnable). Items must be unused and in original packaging.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Digi-Key’s helpline:
Contact Digi-Key customer service within 60 days to obtain RMA authorization for returns.
How do I do returns for Digi-Key without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Digi-Key account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Digi-Key associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Digi-Key receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
Keep your purchase documents organized
A stored receipt can help you find the purchase details when preparing a return. It does not change Digi-Key's policy or guarantee that a return will be accepted.
Collect email receipts
Connect the inbox that receives your purchase receipts to Receiptor AI. It collects receipts and invoices and extracts details such as the merchant, date and amount. Review the extracted information and keep the original document.
Save paper receipts too
Use Receiptor AI's supported WhatsApp or iMessage connection, or upload a receipt image. Check that the full receipt is legible before submitting it.
Check the return deadline with Digi-Key
Confirm the deadline and any item-specific exclusions with the retailer. Keep your own reminder if needed, and bring the purchase evidence the retailer requests. For business purchases, retain the receipt with your bookkeeping records as well.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Digi-Key.
Can I return components I've already soldered? No, any parts that have been soldered, modified, or altered cannot be returned since they're no longer in sellable condition.
What does NCNR mean? Non-Cancellable, Non-Returnable - these are special items that cannot be returned or cancelled once ordered, typically noted at time of purchase.
Have any further questions? You can check out Digi-Key’s FAQ page for other common enquiries at this link.
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