Digi-Key's Return and Exchange Policy: Complete Guide for Hassle-Free Returns and Exchanges

What is Digi-Key’s return policy?

Confused over how to start the return process for Digi-Key?

For Digi-Key, their official return policy states that:

Digi-Key accepts returns on most unused, unmodified products within 60 days of the invoice date. The products must be in their original packaging and in like-new condition. All returns require an RMA authorization from Digi-Key. Notably, cut-to-length items (like custom cut cable or tubing) and non-stock, special-order items are non-returnable. Also, any product that has been soldered or altered cannot be returned. Digi-Key typically does not charge restocking fees if it was a standard stock item returned within 60 days, though they reserve the right to if it was a large order or outside of policy. If a part is defective or they sent the wrong item, they will of course take it back at no cost (and usually allow returns on defective items beyond 60 days if under warranty). Also note that orders older than 60 days are generally not eligible for return. If you ordered too many of a component, Digi-Key often allows you to return the excess within that window (except certain items that were NCNR - non-cancellable, non-returnable - which they denote at time of quote/purchase). For international returns, the process is similar but shipping might not be covered. Essentially: 60-day return window, RMA required, no restock fees on stock items, but cut-to-length and modified items are not returnable.

Here is a summary table:

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Digi-Key.

To return items to Digi-Key, contact their customer service within 60 days to obtain an RMA (Return Merchandise Authorization). Provide your invoice number and reason for return. Digi-Key will provide RMA instructions and return shipping information. Pack items securely in original packaging and include RMA information. Ship via trackable method to the address specified. Digi-Key processes returns quickly, typically within a few business days of receipt.

What is the Digi-Key’s return time period?

Digi-Key's return policy allows customers to return most items within 60 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Digi-Key?

Non-returnable items include cut-to-length products (custom cables/tubing), non-stock special-order items, soldered or modified components, and items marked NCNR (non-cancellable, non-returnable). Items must be unused and in original packaging.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Digi-Key’s helpline:

Contact Digi-Key customer service within 60 days to obtain RMA authorization for returns.

How do I do returns for Digi-Key without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Digi-Key account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

• A valid ID (driver's license or state ID).
• Details about the product, including name, brand, and approximate purchase date.
• Refunds may be issued as store credit or at the current selling price.
• Remember to be patient and polite when interacting with Digi-Key associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Digi-Key receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Digi-Key’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

• Sync with budgeting apps or expense trackers for comprehensive financial management.
• Receiptor AI can categorize your purchases, making it easier to track spending patterns.
• Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

• Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
• Your digitized receipt will be available in your documents in a few moments.
• Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
• Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQs

Beyond what we have covered, here are some common questions relating to processing returns at Digi-Key.

Can I return components I've already soldered? No, any parts that have been soldered, modified, or altered cannot be returned since they're no longer in sellable condition.

What does NCNR mean? Non-Cancellable, Non-Returnable - these are special items that cannot be returned or cancelled once ordered, typically noted at time of purchase.

Have any further questions? You can check out Digi-Key’s FAQ page for other common enquiries at this link.

Found this article helpful?

Read on to find out more about Receiptor AI.

• Is there an app to find receipts in email?
• Receipt Scanners: What is the Best Way to Digitize Receipts?
• I Lost My Receipt: What to Do Next?
• Receiptor AI: A Founder's Vision for Automated Bookkeeping