What is Fastenal’s return policy?
Confused over how to start the return process for Fastenal?
For Fastenal, their official return policy states that:
Fastenal's return policy allows returns on most stocked products within 30 days of purchase (delivery date) as long as the items are in new, unused condition and in their original packaging. If you need to return something after 30 days, Fastenal may still assist, but any returns accepted past 30 days or of opened items can be subject to restocking fees (Fastenal's standard policy is that returns after 30 days may be subject to a restocking fee and other charges"). Certain categories like custom-cut lengths, made-to-order items, or special-order products are generally non-returnable unless defective. Additionally, any claims for shortages, shipping damage, or wrong items must be reported quickly (within 10 days of delivery for errors/damages). Fastenal prides itself on working with business customers, so if there's an issue with an order, they typically try to find a solution."
Here is a summary table:
Aspect | Details |
|---|---|
| Return Policy | Fastenal accepts returns on stocked items within 30 days of delivery if unused and in original packaging. Custom-cut or special-order items are typically non-returnable. Returns after 30 days may incur restocking fees. |
| Return Time Period | 30 days |
| Non Returnables | Custom-cut, made-to-order, and special-order items are generally final sale. Standard stocked products can be returned within 30 days if unused and in original condition. |
| Contact Details | Visit your local Fastenal branch or call customer service for return assistance. They'll help process returns and provide instructions for shipping if needed. |
Upload your Fastenal receipt
Upload your Fastenal receipt to instantly check if you're eligible for a return:
How do I start a return?
According to their most updated return policy, these are the steps to take to initiate a return with Fastenal.
To return items to Fastenal, you should contact your local Fastenal store or customer service within 30 days of delivery. They will provide return instructions and may require a Return Goods Authorization (RGA) depending on the item and reason for return. For in-person returns, you can bring items to your local Fastenal branch with proof of purchase. For shipped returns, Fastenal will provide return shipping instructions. If the return is due to Fastenal's error or a defective product, they will cover return shipping costs. For discretionary returns, you may be responsible for return shipping and potential restocking fees.
What is the Fastenal’s return time period?
Fastenal's return policy allows customers to return most items within 30 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!
What can I not return at Fastenal?
Non-returnable items include custom-cut lengths, made-to-order products, and special-order items (unless defective). Items must be in new, unused condition with original packaging. Claims for shortages or shipping damage must be reported within 10 days of delivery.
What do I need to bring for a return?
To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Who can I contact for help?
For further clarification, you can always reach out to Fastenal’s helpline:
Contact your local Fastenal store or call Fastenal customer service. Branch locations can handle returns in person, or customer service can provide return shipping instructions.
How do I do returns for Fastenal without a receipt?
If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Fastenal account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:
- A valid ID (driver's license or state ID).
- Details about the product, including name, brand, and approximate purchase date.
- Refunds may be issued as store credit or at the current selling price.
- Remember to be patient and polite when interacting with Fastenal associates, as they work within company policies.
Having these items will significantly improve your chances of a successful return.
💡 Pro Tip: Always digitize your Fastenal receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.
How can you make Fastenal’s return policy even easier and quicker?
Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.
1. Easily track return periods
Simply go to Sources > Email Accounts.
Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.
Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:
- Sync with budgeting apps or expense trackers for comprehensive financial management.
- Receiptor AI can categorize your purchases, making it easier to track spending patterns.
- Set up alerts for important purchases that are approaching end-of-return periods.
2. Capture and store your receipts digitally whenever, wherever you are
Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.
After a simple setup (Settings > Personal Information > Enter your Phone Number):
- Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
- Your digitized receipt will be available in your documents in a few moments.
- Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
- Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.
Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.
By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.
FAQs
Beyond what we have covered, here are some common questions relating to processing returns at Fastenal.
Can I return custom-cut items? Generally no - custom-cut lengths and made-to-order items are not returnable unless they were cut incorrectly or are defective due to Fastenal's error.
What if I need to return something after 30 days? Fastenal may still accept returns after 30 days on a case-by-case basis, but restocking fees and other charges typically apply. It's best to contact them to discuss your specific situation.
Have any further questions? You can check out Fastenal’s FAQ page for other common enquiries at this link.
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