What is Hudson bay’s return policy?

Confused over how to start the return process for Hudson bay?

For Hudson bay, their official return policy states that:

Hudson’s Bay allows returns with original packaging and proof of purchase. Standard items can be returned within 30 days, while purchases made with a Hudson’s Bay Credit Card or Mastercard have a 90-day return window. Select large items, such as furniture or appliances, must be returned within 14 days, after which they are final sale. Baby gear must be unopened, and car seats, breast pumps, and non-medical face masks are final sale. Jewelry and electronics have a 30-day return window. Clearance, final sale, and specific heavily discounted items are non-refundable and non-exchangeable. Returns without a receipt or beyond the return period are not allowed.

Here is a summary table:

Aspect	Details
Return Policy	If you’re unhappy with your purchase for any reason, you may return it with its original packaging to any Hudson’s Bay store, or ship it back to our warehouse with proof of purchase. Refunds and exchanges are not permitted after the allowable return period or without an original receipt.
Return Time Period	90 days
Non Returnables	certain items are final sale including face masks, car seats, breast pumps, and swimwear/underwear without hygiene liners. Returns are also not accepted for clearance items (ending in .96), custom furniture (after 48 hours), items without receipts, or anything past its return window. Delivery and installation fees are never refundable.
Contact Details	1-800-521-2364

How do I start a return?

According to their most updated return policy, these are the steps to take to initiate a return with Hudson bay.

In Store:

Bring items with tags, proof of purchase, and ID to any Hudson's Bay store. By Mail:

Get order number

Get shipping label online
Pack items with proof of purchase
Ship via Purolator/Canada Post
Allow 10-14 days processing, plus 1 week for refund

For Large Items:

Call 1-800-521-2364 to arrange pickup (20% restocking fee may apply)

What is the Hudson bay’s return time period?

Hudson bay's return policy allows customers to return most items within 90 days of purchase, with some exceptions for specific categories. Be sure to confirm any exceptions before proceeding!

What can I not return at Hudson bay?

At Hudson's Bay, certain items are final sale including face masks, car seats, breast pumps, and swimwear/underwear without hygiene liners. Returns are also not accepted for clearance items (ending in .96), custom furniture (after 48 hours), items without receipts, or anything past its return window. Delivery and installation fees are never refundable.

What do I need to bring for a return?

To process a return, you will need proof of purchase, which can be a physical or digital receipt. Additionally, ensure the item is in good, unused, unwashed condition, preferably in its original packaging.

Who can I contact for help?

For further clarification, you can always reach out to Hudson bay’s helpline:

For assistance, canadian customers may contact Husdon's bay at 1-800-521-2364

How do I do returns for Hudson bay without a receipt?

If you don’t have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Hudson bay account information, or credit card statements. If you've lost a physical receipt, returning to the original store can increase your chances of a successful return. Here’s what to bring to assist in verifying your purchase:

A valid ID (driver's license or state ID).
Details about the product, including name, brand, and approximate purchase date.
Refunds may be issued as store credit or at the current selling price.
Remember to be patient and polite when interacting with Hudson bay associates, as they work within company policies.

Having these items will significantly improve your chances of a successful return.

💡 Pro Tip: Always digitize your Hudson bay receipts immediately after purchase using Receiptor AI's WhatsApp scanner for hassle-free returns later.

How can you make Hudson bay’s return policy even easier and quicker?

Unlike physical receipts, digital data is easier to locate and organize in bulk. By digitizing your receipts using Receiptor AI, you will never lose a receipt again.

1. Easily track return periods

Simply go to Sources > Email Accounts.

Receiptor AI automatically extracts key information from digital receipts in your emails, store names, dates, and itemized lists – all without lifting a finger.

Beyond keeping your receipts so you don’t lose them, Receiptor also has bonus features:

Sync with budgeting apps or expense trackers for comprehensive financial management.
Receiptor AI can categorize your purchases, making it easier to track spending patterns.
Set up alerts for important purchases that are approaching end-of-return periods.

2. Capture and store your receipts digitally whenever, wherever you are

Receiptor AI has a WhatsApp Scanner feature for paper receipts that automatically adds and processes your receipt images.

After a simple setup (Settings > Personal Information > Enter your Phone Number):

Open WhatsApp, enter the Receiptor AI chat, tap the camera icon, and send a photo of your receipt.
Your digitized receipt will be available in your documents in a few moments.
Easily send receipt files to family members for shared purchases or to your accountant for tax purposes.
Find any receipt quickly by searching by date or store name on your Receiptor AI documents page.

Note: Many retailers now offer the option to receive digital receipts via email. For an additional layer of security, always opt for this when available.

By digitizing your receipts, you're not just preparing for potential returns—you're streamlining your entire purchase history. Whether it's for warranty claims, expense reports, or simply keeping track of your spending, digital receipts are a game-changer in modern shopping.

FAQ Section

Beyond what we have covered, here are some common questions relating to processing returns at Hudson bay.

If I make a return, does it affect my Rewards level status?

Making a return could affect your Rewards level status if it lowers the total annual spend you need to qualify for a level.
For example, if as a current Rewards member you bought a pair of $300 boots on your second purchase visit, and this brings your total spend to $400, you would then qualify for the Rewards Plus level. Then, if on your third visit, you spent $50, this would mean you earned points at the Rewards - Plus level level on this purchase and your total annual spend would then be $450. However, if on your fourth visit you returned the $300 boots, this amount would be deducted from your total annual spend of $450, bringing it down to $150. Therefore, on your next purchase you would only be able to earn points at the Hudson’s Bay Rewards level until your total annual spend reached $400 again.
Please note points for returned items are deducted at the same rate they were earned.

How long will it take to process my refund if I’ve returned an item by mail?

Please allow 10–14 business days for us to process your return, and up to one week after the processing period to receive a refund to your original form of payment.

How do I make a return for an item purchased with a Hudson’s Bay gift card?

If you purchased an item with a Hudson’s Bay gift card or e-gift card and it’s eligible for a return, the purchase amount will be credited back to you on a Hudson’s Bay gift card. If you used other tender to pay for a portion of the purchase then this portion will be refunded to that same tender.

Have any further questions? You can check out Hudson bay’s FAQ page for other common enquiries at this link.

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